In your example: yes, I probably would agree - although I hope I wouldn’t be stupid enough not to know that there’s no GPS coverage at my own fields …
BUT this is one of those examples that don’t work with this situation:
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First of all in your example the dealer knows in advance there is a problem with the GPS coverage and sells you the GPS anyway. So he’s misleading you.
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Microsoft never said told any of us there would be no problem with our internet connection.
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I’m not even sure what the 3rd party GPS receiver and the tractor represent, because in my eyes, in your example it doesn’t even matter if it’s aftermarket or not. It’s simply a tractor with a GPS => i.e. a game played on the internet.
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there’s no indication whatsover that MS knew in advance there’d be a problem with this specific ISP. Coming from Germany I can tell you Telekom doesn’t have the best track record when it comes to customer service and technical issues but with MSFS2020 there was no problem as far as I know.
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the civil GPS we all use is in essence the only system available, and everyone with any kind of GPS device can check the coverage at any place in the world.
MS however only sells you a game that runs on THE internet (like basically all other games nowadays, just with unimaginably more server-side data.) -
THE internet however it’s not ONE system. It may exist ALL OVER THE WORLD, but it is an unimaginably complex mashup of servers, data lines, hubs and whatnot - with probably thousands of ISPs and server providers and tens of billions of workstations using it. All of which MS has absolutely no control over, and it would be ludicrous to assume MS had any way to test every single ISP in the entire world.
That said, there are places were you can’t play MSFS at all because MS servers might be blocked or because the internet is so bad you don’t have enough bandwidth. Is that also Microsoft’s fault?
MSFS2020 ran perfectly well with Telekom and if there’s a problem with MSFS2024 I agree that Microsoft should probably get involved and try to help solve it if Telekom lets them.
But considering this thread cannot be voted on, it is reasonable to assume, Microsoft aren’t even AWARE of the problem yet, since apart from this 130 post thread I haven’t seen much coverage of the issue so far. And we also cannot be absolutely sure that it’s the Telekom DNS servers although the evidence is mounting.
I’ve had to circumvent my ISP’s settings before or use a VPN because something didn’t work online. So I have absolutely no problem with using the cloudflare DNS. It made my internet better. And I will certainly not fault MS in this case.
Last not least: not everything that goes wrong in the world can be planned against, and certainly not everything is the cause of incompetence or ill intent.
Currently there’s nothing to fix on the MS side. If you’re not happy with the DNS change, then contact your ISP and tell them the story.
Often it just needs a simple pragmatic solution instead of looking for someone to blame it on. I don’t see the benefit in escalating this any further unless it actually becomes a real problem.
For me this solution is perfectly pragmatic and simple. In fact it’s exactly that kind of solution forums were made for. People helping people because the behemoth company is simply to slow to react.
So thanks again to all people involved in finding a solution! 