What I don’t understand is even if they can’t tell which addon got lost, why can’t they just check the total value of user’s addons on the account vs how much was paid by the account and just refund the credits so the user could buy the lost addon again?
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Take a look at the receipt you receive from Microsoft, through email, and also from Paypal. They do not say what you bought, just the credits your bought. So, gee2wt has a point: there is no way to prove what you actually bought. Also, I did not get any receipt from the entity from which you are buying the add-on from.
FYI: I thought I was missing one of three airports I had bought, but it was buried under all other add-ons. Do a search…you might find your add-on.
Yea I noticed yesterday after posting my comment. They should change it to where it displays the titles of each purchase.
Yeah they don’t count in real money, they count in “FS2020 credits” hehe.. Maybe what you see is a forced de-installation because the scenery does not work anymore. I recently lost a payed scenery too: London, made by Orbx. I deleted it manually via Content Manager. It did not work properly with the GB London update. Now it shows “NOT INSTALLED” but.. it is still available for download :
… so maybe you need to check ? You’ll see the list in Profile - Content Manager, your missing airport could be deactivated, standby for updates..
Interesting - I was looking at the marketplace this evening when I added the UK update and I thought the items owned looked a bit short.
I’m going to check what I should have tomorrow and I too probably won’t be using the Marketplace from now on either if they have bugs like this and basically shaft you if you ask where your stuff went.
Not good.
Good morning from KCVG area. I have created a voteable Wishlist thread here, to aid in tracking a fix: Itemized receipts from MSFS Marketplace
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Yes you I do get the emails with an order no, when I ask them to check using the order number it points to the number of credits purchased, useless.
No it’s not deactivated, it just shows up with the purchase price instead of owned, you can filter everything in the content manager so just filter to show only owned items, and it doesn’t show up in there.
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Daniel check your emails again, it won’t show you what you have bought, only credits you bought not whatever the addons name was.
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Ohhh. Ok. I’ll check
Yes, as I saw when I looked back through my mail.
I can see what I bought, 120 credits, and when. I even have an order number. I’m not sure if that order number actually links to anything tangible in the sim Marketplace. I saw previous purchases, like the sim iteself, and that was clearly shown by name as it was from the MS Store directly.
I also saw an order placed as a test, for a gift card. I had suggested that some users who were having problems buying with cards on the Marketplace just buy a gift card, and redeem it to their own account, giving them credits to their account.
So logically speaking, if you could present customer support with a receipt that does not show an item by name, just credits, then it has to be from the Marketplace. Now we know the when, and the how, and the where. But we do not know the what, or rather can’t prove it what it was for.
But they should give the order number.
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A bit of a silly question but what are Flightsim credits and what can they be used for?
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When you buy something from the store, assuming for a moment you don’t actually have any credits, you are actually buying enough credits to buy the item you want. Really its an abstraction layer that serves no purpose at all, except to keep some marketeers somewhere in the bowels of MS very happy indeed.
In my example above, I bought 120 credits to purchase something, and that worked out to £24.99.
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Actually, even if you have the credits in your MSFS account already (due to a failed purchase) and you try to buy something else, it will once again take you to the MS Store or Steam to purchase credits for that other item. It doesn’t use what’s in your account before making you pay more.
This is why we need transparency.
Are you sure? I bought something a while back, and it simply removed the credit equivalent from my account. I did not have to make a new purchase. My brother gave me an MS gift card for my birthday, and I used it to buy, I think the Carenado Seminole. I had previously redeemed that gift card, and I had something like £50 in there. It simply lowered the amount of cash credit in my MS Store account to the value of the credits needed to buy the plane.
Remember you don’t actually have credits in your account at all, you have money in whatever denomination you use. When you make your purchase, enough money is taken from your account to buy the credits needed to buy the item you want.
Sounds like you may be confusing MONEY in the MS Store and virtual credits in the MSFS Marketplace. They are 2 completely disconnected services. Your MS Store cash doesn’t become MSFS credits until you initiate a purchase from the marketplace. Then MSFS goes to your MS Store account (or Steam Wallet) and takes anything that’s there, or asks you to add funds if you don’t have a big enough balance.
What I’m referring to is specifically virtual credits in your MSFS “bank” - what we don’t have visibility on. When my upgrade to Premium Deluxe failed, the following day, I tried again to see if it would let my purchase it, Took me to Steam Wallet to add my money (full price) again to pay for it. Of course, I had already paid, so I wasn’t going to pay again.
Once the CM (Jayne) finally got in touch with me after a couple of days of getting the runaround, she confirmed that the credits were indeed in my MSFS account for the correct amount for the PD edition upgrade.
So I had the CREDITS in my MSFS account, but rather than use that when I tried to purchase PD again, it went to my Steam to get me to pay for it again vs using the credits that were already in my account.
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Not confusing them, I was not aware there was any way to store MSFS Marketplace credits in the first place. I didn’t think there was any way to buy them directly, and I have always used either my CC, or a gift card from the MS Store, to make purchases.
Technically there shouldn’t be. You only end up with a balance in your MSFS account if you have a purchase that fails. But once that purchase fails, those credits remain in your MSFS account, invisible to you. And if you try to make another purchase, it ignores your credit balance and goes directly to the option to make you pay more real money vs using what may be in your account already.
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Well, the confusion that appears to be surrounding what should be a fairly straightforward cash for “goods” transaction is enough for me to back away for now.
So far, I’ve purchased one airport mod and was going to be buying the CRJ via the Marketplace, but I think I’ll wait until there is more clarity as to how this actually works, before making my next purchase.
The apparent lack of a ‘proof of purchase’, is odd to say the least and there doesn’t appear to be any sensible reason for the role of the credits in the transaction, none that has ever been shared at least.
Knowing MS, this convoluted way of running a marketplace does comply with the law and the vagaries around digital content possibly means that phrases like “fitness for purpose” and “merchantable quality” won’t be applied.
However, if they are refusing to give refunds because there is no ‘proof of purchase’, they are quickly going to lose business, from me at least.
There’s nothing inherently wrong or unusual with using a virtual currency. Pretty much every other game out there uses them and they work fine.
The real issue is the abstraction layer that’s in place between us when we pay our money to our game store (Steam or MS Store) and the sim’s marketplace itself. It prevents us from seeing any meaningful record of transaction for our digital goods. The moment we confirm the purchase of credits, we lose all visibility over the transaction from that point forward.
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