Hello friends, I have a query for purchases in the catalog that comes in the MSFS2020 program.
I already did some before and today I saw 3 on sale that interested me.
They are London City Pack
Moscow Landmarks
Washington Landmarks
OK, I chose them, I put my data in the account and London and Moscow were processed immediately, but when I clicked on the purchase and made the process with Washington, a message “Error in the purchase” came out and I have it still marked in the bell next to my account name above and to the right in the simulator window.
However, they appear in the movement of my card as subscribers.
The notices I receive from purchases do not have the details of what I bought (VERY BAD BY MICROSOFT, BY LAW IT MUST BE DETAILED) but luckily I wrote down the purchase, the price, the day and the time I did it
12:10 I bought Moscow, 12:21 London City Pack and 15:09 Washington Landmarks-
How can I claim that the Washington Landmarks download is done again and the error that I get disappears? I do not want to carry out any operation because it is even possible to charge me twice.
For my part, I understand that the purchase was made without problems because it was already deducted from my card, however, MSFS2020 tells me that it was not and that there is an error in the purchase.
It is the first time that has happened to me and the truth that generates mistrust.
Thanks in advance.