Yep, restart MSFS and Steam. And now the “Owned” has gone from the screen. And no way am I buying it again as the original money has gone from Steam.
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Has anyone been able to down KLAS? Curious if this impacts absolutely everyone or just selected cases.
Same here, FlyTampa has robbed me also…No Vegas and now no Money.
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Look like all of us have just lost all money put at casinos in Las Vegas . Poor gambling, poor us! 
Just joking, I think this is one of the bugs related to latest Performance and Wolrd Update III that also affects MarketPlace.
I still believe and love high-quality sceneries / airports developed by FlyTampa. I do still strongly support them!
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as info… I bought another airport before and this was fine 
… in my case only Las Vegas Bundle was issued, bought after the former download was finished.
If I have to, I’ll buy on Sim Market and then return the one at the Marketplace. Same issue for me. This is disgusting if we have to wait 24 hours to download a purchase.
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I fear this will not help here :-/ . As said, other airports worked fine…
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Yeah, wonder what Asobo’s excuse will be about this blunder.
There are currently 60 ratings for a product, that is released on Marketplace within only 24 hours. It must be a high record for a 3rd-party product.
But I am so curious to know, how many of them have purchased and could download and use the DLC properly? No one single user here can confirm whether they bought and downloaded it successfully.
It is now 24 hours for me after the purchase, but it is not shown on my Content Manager. and still shows I do not “own” it! Very frustrate with Asobo indeed. My favorite and long-waited airport and scenery!
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My question is this, did they take the money from your account you used to purchase it too? They said in the zendesk they WOULD issue refunds. I’m going elsewhere since you have first hand experience 24 hours did not help.
There’s a problem with MSFS right now after the latest “Gaming Services” patch (2.50.18001.0) is installed on Windows which seems to be affecting user profiles / in-game settings.
I believe this problem is also causing issues with the Marketplace store and purchases being made including the newly released FlyTampa KLAS scenery.
I too purchased KLAS this morning and have had the same problem as everyone here.
For the time being I’m going to hold off and see what happens regarding a FIX for Gaming Services. With some luck it will solve the scenery download problem… worst case we’ll have to go through Zendesk to get the issue sorted.
I did receive a confirmation email for the purchase, so I’m assuming that it should be attached to my account & profile.
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Don’t think it has anything to do with Gaming Services. I think this problem is limited to the FS Marketplace & KLAS as I was able to purchase other airports/scenery without hassle. Also, FS Multiplayer still seems to work.
Why do you think Gaming Services is related to this problem?
I’m not 100% sure both problems are related but it is something of a coincidence that these issues popped up around the same time.
One other point is that after restarting MSFS, it completely forgets that you had purchased KLAS.
This is similar to the game settings being lost as well.
The Gaming Services pretty much ties your offline info with your online info and profile. It looks like someone pushed out a patch for GS without actually making sure they didn’t bork something.
Since GS is the thing that communicates with the servers, negotiating between your local client and MS’s gaming XBox servers, so FS cannot communicate properly.
The GS bug reported (UI Broken and Reset User Settings) obviously ties in pretty heavily with the sim and for some reason, forces the sim to behave in a strange way, resetting all previously saved settings & not communicating profile requests properly, such as purchases.
I definitely believe that this has very little to do with Asobo, apart from maybe relying a little too heavily on MS and their gaming servers to handle purchases (just call to Orbx instead??), and a lot to do with MS’s latest update to their Gaming Services.
Same issue for me!!! I purchsed Las Vegas in the sim store, and it said successful… I clicked download and nothing happened. I checked in content manager and nothing …returned to the marketplace (in sim) and it was asking me to buy it again, like a fool I thought maybe the first purchase didn’t go through so I purchased it again, same thing, nothing happens when I clicked download and nothing in content manager.
I checked my bank account and surprise, surprise 2 charges for $30.
I called Tech support and spend 3 hours transfered to 5 different people because no one understands and has no idea what I’m talking about. In the end finally got a rep in Xbox support and she tired to help but still doesn’t understand what to do and says ok something expired make the purchase again now and she would correct the first 2 charges and so I purchased it again (3rd time, $30 x 3 = $90), again same thing, click on download with no result and nothing in content manager and I’m down $90.
She then said ok ill credit you back for the first 2 and ill escalate the 3rd charge. So she did approve and refund the first charge which I received today, but the second charge she said she approved but I had to wait which I found strange and this morning I got an email from Microsoft saying “hey we aren’t refunding you anymore charges” … so at this point I’m down $60 no content and now I have to spend more time calling again and trying to fight about these charges. If that 3rd charge does not work then I may have just lost $60 to Microsoft for nothing! I’m super angry (I’ll post email)
What seems to happen is when you make a purchase your actually buying “Microsoft credits” not the content directly, thats why the charges always show up as “credits” not the actual item your buying. The sim then uses those “credits” to pay the 3rd party developers and normally right away the content becomes available in your content manager for download. In this case your paying for the “credits” so Microsoft takes your money, and then the marketplace is unable to grant access to the content. Problem now is they already took your money and the purchase for the credit was successful and now your left with no content so it keeps letting you repurchase it over and over. It will say “owned” after purchase, but log out and back in and it will go right back to “buy and download”
This is extremely frustrating and difficult to get your money back and tech support is not able to understand what you bought, how the item is purchased and validate anything on your system so they don’t know how to help you. And if you ask for a refund Microsoft doesn’t care what your situation is because I explained in detail the reason for the refund on all 3 charges, and they still rejected my refund . To them all they see is the purchase for credits and apparently they have a limit of how many they can credit back in a year no matter what your reason it, even if they told you to make the purchase again! They always come up with an excuse to not refund.
I’m frustrated and disappointed with Microsoft. I even asked the tech support to credit me the 3 charges and I would just buy the scenery on simmarket (which I never had a problem with) and here I am 4 days later… still down $60 (2 charges) and no scenery.
Last note. I have purchased other items in the sim marketplace in the past and never had any issues, but honestly if I have to spend my day explaining to your tech support how your services work and how you need to help me with no result, and now spend days fighting over email about my refund which is valid and legitimate … thats sad and frustrating. To me it’s very simple, credit me back a charge of $30, leave the last charge give me the content… if you can’t then refund me both charges and I’ll purchase it somewhere else, thats it.
Great job Microsoft!
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Nope, it hasn’t helped, probably won’t help anyone, it’s just a delay tactic to lower the amount of people complaining.
I’ve just submitted a ticket, hope they sort this quick, and I hope they bother to issue an announcement on this and when it’s safe to buy anything, because I’m sure a lot of people will not be giving them money till they do.
How recently have you made your purchases?
I purchased mine last night (23 hrs ago) and still have not seen the download show up in my Content. Hopefully this gets fixed/refunded. I don’t plan to purchase anything on the Marketplace until they make it clear this has been fixed. The response explaining to wait 24 hrs is rediculous.
I wont purchase anything out of the marketplace until this is fixed. Maybe i buy the addon directly from FlyTampas Site… but the direct updates inside content manager are just so comforatble… i will wait till they confirm 100% its fixed
Hi Team, I am joining the long line of folks who have bought tis package and not received it. And yes, I was stupid enough to try twice. Let’s hope they get this sorted quickly. It is not a cheap package and paying that price twice stings.
Zendesk ticket raised. Request #94237.