Marketplace Version of PMDG 737-600 Not Addon Compatible

So I purchased the PMDG 737-600 from the Marketplace after downloading it I found that it did not function with the FS2Crew addon, whereas if purchased from the PMDG Simulation store it is compatible. I later found this warning on the FS2Crew webpage.

DUE TO ENCRYPTION ISSUES WITH THE MSFS MARKETPLACE, THIS PRODUCT DOES “NOT” SUPPORT THE MSFS MARKETPLACE VERSION OF THE PMDG 737.

I did not see any indication that the Marketplace PMDG 737 products were different than those from the PMDG Store. Now I have to purchase a second version (which should have been the same) from PMDG and I’m out $40.00.

Thank you

Hi @FlyAwayIn2023 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

If you have not already figured it out, ALL products sold on the market place are encrypted.

Indeed, that’s how the Marketplace works and is not a limitation of our products but of all products sold on the Marketplace. We do not encrypt the product; that’s Microsoft’s decision. So, it seems logical that Microsoft informs its customers.

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