I think if Asobo posts more frequent status updates- even if they’re just announcements and not open for discussion, that will calm a lot of nerves. The problem with Zendesk is the bugs disappear into the ether and we never know what’s going on behind the scenes.
By posting an update or at least some kind of “we’re aware of the issue” will diffuse a lot of the uncertainty and accusations in the first place. What they’re doing now is too little, too late.