Sorry for the problem you had with the call to support. Official Support for MSFS can be found here:
How to contact support? – Microsoft Flight Simulator Support (zendesk.com)
IN-GAME ISSUES
- General questions
- Technical support
The Microsoft Flight Simulator Support team will provide basic and advanced technical support for Microsoft Flight Simulator. Bugs and issues that cannot be resolved through regular troubleshooting will be escalated to the development team.
Before contacting the support team we recommend searching the forums
https://forums.flightsimulator.com/ and the knowledge base https://flightsimulator.zendesk.com/hc/en-us/categories/360001769531-Microsoft-Flight-Simulator for answers to gameplay questions and common technical issues. You can also join the official Discord channel Microsoft Flight Simulator to communicate in real-time with experienced simmers.
If your issue is not listed in the KNOWN ISSUES list or hasn’t been reported in the forums, submit a request using the most appropriate contact form. We appreciate you taking the time to fill out the contact form with as much information as possible as this allows us the best chance of resolving or tracking your issue.