MS Store Clean install - lost entire logbook and career?

User Support Hub Install, Performance & Graphics
1

Following a recent rebuild I performed a clean install of MSFS2020 onto an alternate drive (Drive D:\MSFS2020). Initial launch proceeded OK but after updating followed by a restart I was presented with a clean, new user, screen. Entered my original credentials and game launched, with no historical profile or controller data:-(

I lost 200+Hrs of logbook entries and all my controller settings, any ideas on how I may recover at least the log book data?

2

Sorry that I didn’t see this one sooner! All of that information is stored in the cloud and it seems that your PC just has a problem communicating to the cloud or writing to the local usercfg file.

Make sure the Xbox Services are running automatically.

  • In the Windows search bar, type “Services”
  • Select “Services”
  • Scroll down to the bottom. Double-click on each entry for Xbox and make sure none of those services are not disabled or set to manual. Set everything to “Automatic”.

​
For the usercfg.opt file, you do not need to change it. Just make sure that it is not read only.

  • Find the config file “UserCfg.opt”
  • Right-click on UserCfg.opt
  • Select Properties > General tab
  • Uncheck Read-only
3

Checked all the above and everything was OK. The system created a new profile at the time I encountered the issue which is why I lost all the log book entries and controller profiles.

My ID tag has not changed but I currently only have a few hours flight time recorded.

Also, the XBOX app shows I have over 850hrs ‘in game’ which is correct; although only 200hrs of that is within FS2020.