ISSUE DESCRIPTION
Description of the issue:
I’ve been playing MSFS 2020 for about 3 years now. I usually set the graphics settings slightly higher than recommended, and the FPS is around 30–40. However, things started to go wrong earlier this week when I flew with the Asobo B787-10. Right after the loading screen finished and the game started, the CPU and GPU suddenly dropped in performance. I monitored the temperatures, and both CPU and GPU dropped to around 50°C (normally they’re between 80–90°C during gameplay), and the fan speed also decreased significantly. It seemed like the CPU and GPU just “went on strike.”
After that, I exited the game using Task Manager, but the whole system became extremely slow. Even after several restarts, the laptop remained sluggish. I couldn’t even perform a factory reset—when the “Resetting this PC” process reached 9%, it showed “Undoing changes.” The issue was only resolved after I brought the laptop to an ASUS service center, where they used a special tool to reinstall the system.
This issue only happened with MSFS 2020. Other games still run smoothly at max settings. I suspect the problem may be related to the NVIDIA App or a recent update to the NVIDIA Game Ready Driver, as I’ve seen a few posts on forums from others who experienced similar issues.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
No, I don’t remove all my community mods. But I meet this problem when flying with Asobo B787-10 and starting the game at Terminal Gate (I also use mods for airports).
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time on sim load
REPRODUCTION STEPS
Do not reproduce it if you don’t want to bring your PC to repair center.
[PC ONLY] FAULT BUCKET ID
If you experienced a crash on PC, sharing your Fault Bucket ID would be extremely helpful. You can learn how to find that ID here: How to find your Fault Bucket ID after a crash [PC]
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
[PC Only] Are you using Developer Mode or have you made any changes to it? I’m not using Developer Mode.
[PC, MSFS 2020 Only] Are you using DX11 or DX12? I’m using DX12
[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
NVIDIA GTX 1660 Ti with the latest GameReady version.
[PC Only] What other relevant PC specs can you share.
CPU: AMD Ryzen 7 4800H
RAM: 16GB
MEDIA
I don’t have media for this
[END OF FIRST USER REPORT]
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