MSFS 2024 - Game instantly CRASHES when attempting to fly Airbus A320neo (v2) (Xbox Series S)

:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

  • Microsoft Flight Simulator 2024:

  • Game Platform: Xbox Series S

:white_check_mark: ISSUE DESCRIPTION

  1. **Description of the issue: When I try to enter free flight using an A320neo(v2) the game crashes some of the time. It tries to load for about 20 seconds on my Xbox Series S before crashing. This happened to me at Auckland International Airport. I select anywhere on the world map in free flight, and it loads for a bit, then crashes. It varies how quickly it crashes too, sometimes still on the map, sometimes in the game, after a few seconds. See video below for example. **

  2. I have no add-ons

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? This happens everytime for me

:white_check_mark: REPRODUCTION STEPS

  1. Select anywhere on the map (on Xbox Series S) (freeflight)
  2. Select the A320neo (v2)
  3. Attempt to fly, it always freezes, or crashes for me.

:white_check_mark: YOUR SETTINGS

I have all regular (default) settings

:white_check_mark: MEDIA

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Happens to me all the time too

Provide extra information to complete the original description of the issue:
• It happens when I try to load every plane in msfs2024, except for the Cessnas

If relevant, provide additional screenshots/video:

Same with me. Also Xbox Series X. Cache on Standard 16GB. Does not depend on the location (same in Dessert and in urban area). No CTD, just freezing Desktop.

Sometimes I can fly smaller and rather complex Aircraft, like Cessnas or some Carenado Planes. No Chance to get to fly the A320/A321/A330 and so on.

Is there any solution so far?

Yeah, some of the time it just froze for me too, other times it just went back to the Xbox Desktop.

Does anyone know if there is somewhere else to send this, if this is a bug, to the developers, or if we just have to wait and see if they find this?

Same issue with me. Chronic CTD and freezes all day long with aforementioned aircraft and just trying to select any plane in general.

1 Like

I also have this issue. Whenever I manage to load into the sim at any airport with; A320 V2, A321, A330. All of the screens stay off apart from the EFB.

I’m on Xbox Series S too.

i started to have this issue after 22 Oct Update the Simulator Freezes

Hi there… This is already a known issue. On the MSFS mainpage at launch day they released additional notes on known issues they had not been able to fix in time. MSFS 2024 Top Known Issues - Microsoft Flight Simulator

It is all about bigger aircraft in general that cause problems. To me it happened today also with bigger helicopters, like the Airbus H225. I am sure they will solve this as soon as they can.

1 Like

Ah okay, thanks! For some reason that big water plane works for me, but yeah, didn’t realise they were aware of it.

MSFS 2024 did an update!
Things to note:

  1. Update is 500mb (not large, but lots of changes were made)
  2. I tried loading into an Airbus A320neo (V2) and it didn’t crash
  3. The airplane was still very extremely laggy
  4. Only one engine was working
1 Like

Are you meaning for the 2020 simulator?

Happens for me on PC as well as Xbox with large aircraft like the neo.

no MSFS2024 now it is only for A400m aircraft

2 Likes

I can kind of get into the plane now, but it like lags out and generally crashes. I tried loading into a landing challenge (which are actually quite broken I believe, last I checked) that used an A320neo (v2) and it just loaded for triple the amount of time it was loading for helicopters and others, and never ended up loading in.

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, and with the following airplanes as well: A310, A321 LR, A330.

Provide extra information to complete the original description of the issue:
• CTD happens very consistently with these aircraft when starting a flight from the runway. Size of the airport/scenery does not seem to make a difference. When loading from cold/dark, I am sometimes able to do the walk around, but all buttons and switches in the cockpit are completely unresponsive. After looking around the cockpit, the SIM will freeze and CTD.

If relevant, provide additional screenshots/video:
• I have not been able to obtain screenshots or video, unfortunately

1 Like

Is anyone able to see if this is fixed as I am still having trouble in big planes, but my Xbox Series X friend appears to be having no problem…?

I had a very similar issue to this on Xbox series X, but it wouldn’t let me load into the plane. it just crashes on the map. No problems with my Xbox or internet connection.

1 Like

Yeah, that was similar to what used to happen to me. It’s strange, at the start it would just crash on the map, and just not zoom in, before freezing or CTD. Then I started being able to enter the aircraft after the map screen, but it was super laggy, like I am meaning a frame every 2 seconds, POI loading slower than the AI aircraft, and then it would crash. I am assuming you are still having this issue and it hasn’t improved?

Nevermind, he is fine with the Boeing 737 and the likes, but the A320neo(v2) froze his game after about 10 seconds in the game.
(Xbox Series X)