Do you have any add-ons in your Community folder? If yes, please remove and retest before posting. No.
Are you using Developer Mode or made changes in it? No.
Brief description of the issue:
MSFS 2020 will not launch after update to windows insider build 21376. The issue has not been resolved with subsequent updates.
Provide Screenshot(s)/video(s) of the issue encountered: N/A - black screen.
Detail steps to reproduce the issue encountered:
Update to insider build 21376 or later. Launch MSFS 2020. Get a black screen with high GPU activity. No network or file activity.
PC specs for those who want to assist (if not entered in your profile) NUC9i7QNX 32GB; RTX 2070
Build Version # when you first started experiencing this issue:
WU3 - but worked until insider update to build 21376.
Are you on the Steam or Microsoft Store version? Store
Did you submit this to Zendesk? If so, what is your ticket #?
Yes: #105116. Also submitted to insider feedback (ticket linked in zendesk ticket).
Troubleshooting has included:
- Complete reinstall of msfs 2020
- Run as admin
- enable/disable compatibility settings including the recently added HDR options.
- I have not reverted to the prior insider build or reinstalled windows as that is not practical atm.
Note that unless this is a one-off issue for me (which seems unlikely) the soon to be released windows 10 update is going to break MSFS similarly for all.