I feel compelled to share this one here.
I’ve been emailing back and forth with Zendesk about these Crash issues.
Nice people, but look at the state of our conversation:
Hello again.
Just a follow-up because I can’t shake this part of your answer out of my head:
Zendesk> Our servers would not make your app crash. It just does not function that way. We can stop trying to troubleshoot the matter for you if you would like. I do not think that this is something that a patch will resolve for you. T
Over the past month, I’ve experienced numerous random crashes despite thorough troubleshooting on my end. Reinstalling, deleting files, or clearing the cache has provided only temporary relief. After deleting the locally stored cache files, the sim runs smoother initially, but it eventually crashes again. This pattern strongly suggests server-side issues or potential problems with corrupted data being retrieved.
Remember, once again, I even bought new RAM modules and upgraded to 64 GB of RAM as suggested.
Moreover, I’ve noted a stark difference in stability between Microsoft Flight Simulator 2020 and 2024. The former, running on DX11, is smoother and stable, while 2024 with DX12 exhibits frequent crashes, stuttering, and performance issues. This suggests the root cause could be tied to the new DirectX 12 implementation.
Your previous response suggesting discontinuing support was disheartening. As a paying customer who has spent €135 on this game—the most expensive one I’ve ever purchased—I expect a higher level of service. Since November 20, I’ve barely enjoyed the sim. Every time I launch it, it’s not to enjoy flying but to test the software, expecting crashes or bugs. At this point, I feel like an unpaid (Alpha) beta tester.
I understand it can be frustrating to address repeated issues, but as a user, I’m equally frustrated being told to repeat the same ineffective troubleshooting steps. Please acknowledge that the issue likely resides in the software or servers and escalate this to the appropriate teams. It’s your job to investigate and resolve these issues—not mine.
You swear that “Our servers would not make your app crash”. Bold statement, if you ask me.
For context, here are examples of industry precedents where server-side issues led to significant crashes:
• Blizzard Entertainment (World of Warcraft): Server-side issues during major updates caused widespread instability.
• Electronic Arts (SimCity 2013): Persistent crashes traced to overloaded servers.
• Asobo Studio (Microsoft Flight Simulator 2020): Initial releases faced similar server-side performance problems.
Oh look! Asobo Studio! MSFS 2020! What a coincidence, right?
I urge you to take this matter seriously. It’s unacceptable for me to dedicate over a month to testing your product without any meaningful resolution. Acknowledge the problem, investigate the server-side or DirectX 12 implementation, and improve communication with users who are actively trying to help.
Please take a look at the forums, I’m not the only one waiting for that patch that will not solve the issue for me (and thousands of other users).
Regards,
g
Zendesk> Updates will help with some of these issues. You will just need to wait for the dev team to work on the updates and release them though. The curent plan for 2025 is at least four big sim updates, then some smaller world and city updates in between.
Let me quote your words here:
We have multiple teams working on the sim and some are working only on console issues and others are working with something else. VR is important in the sim but compared to the total number of players, the amount of VR users isn’t that much. And that is also reflected on how much resources can be allocated to a specific area in the sim. We are still working hard and doing our best to fix the issues users have been reporting.
There has been three updates already with ZERO fixes for FUNCTIONAL bugs VR being addressed. Yet, cosmetic ones for Xbox users are getting out of the door faster than fast.