All that is needed,
Aerosoft need to send activation codes electronically to the customers prior or at the time of the release of MSFS 2024
(they have our details - including Username/Gamertag)
If they can manage this - I think the vast majority will be ok with a couple of weeks delay getting the Limited Edition stuff.
Another option of course if for those (me included) who did pre purchase the limited edition - can use GamePass - but that will limit us to the Standard Edition and not the Aviators edition
Would it be possible for the MSFS Community Team to flag this issue?
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Sure that seems reasonable enough to me.
Itâd be no craic having to wait needlessly when thereâs several solutions available. Maybe weâll get a temporary license from Microsoft or Gamepass etcâŠ
All the extra bits and pieces I can wait for, no bother.
Curios to see what Jorg says. Marketplace discount apology vouchers for all!!! 
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Day 1 buyer here, got the Delay-Email too.
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It is possible the physical products contain all items - including the activation codes. If this is the case - and depending on which party is in control of it - then it might be up to MS to try and sort.
I reckon a solution will be made - and all will be well in the realm once again.
Fingers crossed!
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I Hope an official announcement from Microsoft here to calm down the crisis. A temporary activation code is fine for me, and reimbursement of the difference between normal and express delivery.
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I am furious as anybody here.
However, no matter what, no one will get any kind of reimbursement for the âslowerâ delivery. It will still ship using Express delivery service, just as paid for. Youâll just get it few days faster SINCE IT LEAVES THE WAREHOUSE than I am, I paid for standard. One day more doesnât mean a difference to me and Iâm most likely to get it on the same day the express folks.
Folks, a reminder of the Code of Conduct on this forum and to keep your posts constructive.
While we all understand this frustration, any legal actions and resentment needs to be handled off this forum and through Aerosoft. Microsoft is aware of this.
You may discuss it here, but all posts must be inline with the Code of Conduct on this forum.
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The express shipment is to be sure to get it on day one. They are failing to that, I would not bought it with express shipment if i knew they were late. Anyway, they are free to refuse it and user in europe are free to ask for a full refund. So having a reimbursement for the express shipment (they can use the non express if they want to and a temporary activation code is the minimal compromise). Otherwise refund and i buy another full online edition.
No, not really. I donât think it has been said anywhere that ONLY the express delivery would get it on day one. In fact, it has been confirmed by AS before in some other posts here that all preorders will be shipped in timely manner to make sure everyone gets their goods on day one at best. Not in any official statement though as far as I know. Express shipping only affects the speed of delivery between their warehouse and you, not the actual shipment date.
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Ok then just a refund. It is fine.
Am affected as well. To say I am disappointed would be a lie, because AS has had a bad communication also with the Honeycomb Charlie Pedals. So, if at all, I am dissapointed with AS, because their advertising didnât start six months ago, but end of September 2024, when it shouldâve been obvious if or if not the schedules could be met. Luckily other real world chores are,keeping me busy meanwhile⊠
Kind regards.
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Why am I not surprised âŠ
I even hesitated taking this collector edition seeing it was handled by Aerosoft. (Twin Otter : fail, A330 : fail, and now this)
I am really considering cancelling my pre-order and switching for the Steam version by the same occasion.
No way I am paying 28.99⏠shipping for something coming late 
not to mention the preorder date being September 26th. not like it was yesterday.
Mmmmh, they better annonce something more than just excusesâŠ
I just received a email from Aerosoft that even though I purchased the Limited Collectors Edition the day the pre-purchase option was announced, they can not deliver it as promised on release day.
Not only that, they did not even give an expected delivery date.
Someone truly doesnât understand what people expect when they pre-buy.
Totally disappointed by that Aerosoft email.
Totally ridiculous, not even a word if a download option will be available and then the package will deliver at some point later.
Look up customer service folksâŠ.because this ainât it.
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I placed the order on Aerosoft Shop on September 19th and to date it is still âunmanagedâ and today I also received an email with the communication of the shipment not before December.
As far as Iâm concerned they can keep it, I just asked for order cancellation and refund!
The only FAIR thing Aerosoft can do is to RUFUND OUR EXPRESS SHIPPING COSTS. We paid for a release date delivery so NO excuses for keeping our Express Delivery costs.
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The stupid thing about all this is that the activation code is useless until itâs launched anyway.
They could ship at any time ahead of the 19th, no one would be able to play the game any sooner.
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I queried AS yesterday as to when the collectors edition would be shipped. This morning at 07.30 I received a reply to say it would be shipped prior to release day and hopefully depending on courier should arrive on release day. At 15.03 received a second email stating that there was a delay. Seems as one hand does not know what the other is doing.
A complete farce. I agree with others in that MS should give free access to game pass ultimate as an apology.
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I mean 280 EUR is not little money for the product. Thinking deeper on this matter, I have to agree that a solution has to be found for customers.
Kind regards.
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