Not quite correct, it’s for the 330NEO and the 340.
Have some official sauce
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You’re lucky, I asked for a refund, they didn’t answer me, I sent a reminder, they still haven’t answered.
Open a ticket. I sent an e-mail and a ticket and they have replied to the ticket.
How would you like your accountability?
From everything I’m seeing they are cancelling and refunding anyone who asks through the ticket system (they seem to be really bad about email responses).
To my mind that’s about the peak that is reasonable to expect.
Are there things that would be nice bonuses? Sure. But you are buying physical merchandise which is a limited run production. There are so many steps in the chain that any one of them could have gone wrong to cause this delay. Considering the timing, I’m guessing a customs delay between the US and Germany or between China and Germany since it seems the US warehouse already got their orders.
So who dropped the ball? You are now basically blaming Aerosoft for unpredictability in international bulk shipping schedules. They thought they had planned enough time, and clearly they hadn’t. For all I know this is because of that bridge in Boston that got hit by that one ship like 6 months ago? The shipping container got bumped to a later ship because the entire network went into disarray. Could be, we don’t know.
So, how would you like your accountability? I don’t think anything more than transparency and willingness to cancel and refund is reasonable, and they’ve provided both of those.
Does it suck? Yes.
It’s not accepting poor standards to say “oh, mistakes were made, give people who find the delay unacceptable refunds, and the rest of us who still want the product we’ll get it in a few weeks.” We’re not talking months and months of delay or “Well, we said we’d make 5000, but we only made 2000 because reasons, and the remaining 3000 will be made later.” It’s a delay in shipping either in customs or in getting things onto or off of a ship.
It’d be cool if MS would provide something to tide over the people who won’t have the game right away, but gamepass is not that expensive… if you could afford the collectors edition in the first place, I strongly suspect you can afford gamepass for one month.
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I’ve experienced enough physical preorders go horribly wrong in my life that I wasn’t holding my breath on this one.
And I’ve seen this exact scenario play out at least a dozen times - phsyical preorders are delayed, or exceed produced copies (less an issue when there’s a fixed production quantity) - people lose their collective ■■■■ - they get refunded or get their product a few weeks late - 2 months later nobody really cares.
I always now make a plan for how I’ll be able to play a game day one if I’m getting a physical preorder and care about launch day.
We have a couple of weeks. Everyone who cares has the opportunity to either sign up for gamepass or cancel their preorder and order a digital version. Aerosoft is clearly allowing cancellations and refunds.
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Lots of guessing in what you said. I was not ever talking any specifics of this and never once mentioned Aerosoft directly. I’m talking the general customer service point here. The point was if customers accept bad or mediocre service then they are sending the wrong message to those involved. The offer of a refund is a bare minimum really and not automatically a sign a good service. Some users will not want a refund they will want what they signed up for, access to the new sim on release. The linking of access to the new sim and the physical swag bag stuff was obviously a bad idea in the first place. Perhaps next time they decouple that and just offer the additional stuff as an extra purchase.
You were never promised that. Hopefully, someone will offer a better solution, but even if not, you are being unreasonable in your expectations at this point.
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I made not the same experiences like you. I don’t buy games anymore.
If a game is delayed all customers have to wait and not only the highest paying customers.
No, I did not sign up to this situation in the first place.
MS can afford to give out 1 month GP. I did not mess up, they did, it’s their job not my job.
Of course he paid for the access around the release date.
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Product key in box, high shipping cost and Aerosoft’s involvement were the three factors that kept me from ordering the LC edition even though my wallet was ready and willing.
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I was never promised anything because I never purchased this. So perhaps the expectation will be different and I get because it’s physical media it’s harder to do. However you just have to think simply about this. Ship stuff we’ll ahead of time. The key will do nothing until the sim is launched anyhow so what does it hurt for those few users to have there swag stuff a bit earlier and then they also have their key ready on day one. Alternatively do what I said previously and decouple the key from the physical stuff so it’s not reliant on a delivery service, shipping or customs. These are not some super clever solutions but fairly obvious.
Making up excuses doesn’t cut it you have to own it. If you think that’s unreasonable you obviously have lower standards than me.
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Then why do you even care?!
Talk about complaining about nothing.
You don’t think they moved on every single detail as fast as was reasonable? Clearly something slowed down and they weren’t able to deliver on their goals, but it’s crazy to think that they didn’t have every intention of shipping as fast as possible. I guarantee you that there was not a lot of planning ahead on this, it was an idea that they got closer to release and checked if it was viable. Timelines were tight no question.
Admittedly this coupling is a little strange, but is actually pretty common for these physical merchandise copies. Some storefronts manage to plan ahead and can know which physical key they’re sending to who and thus can email you the digital key at the same time as they ship it.
Of course, in this case Aerosoft probably doesn’t even have the keys. Microsoft will have to solve this problem.
I don’t see any excuses made up. They reached out to every affected customer, apologized, informed them that there was nothing they could do about the delay and advised them that they would refund any order not shipped upon request. They owned this. If you think they’ve been unreasonable, your standards are insane.
As I mentioned before, those factors combined with the website saying it would start shipping at launch day had me pre-planning for game pass. I figure I can get the best of both worlds that way. Sure, it’ll take a couple more weeks, that sucks, but I don’t understand why anyone thought it was going to be launch day.
Admittedly, 3 weeks late is not “around” the release date. But, again.
TODAY, the option is in place already to refund if so desired. Not one person has reported resistance from Aerosoft to refunds.
Jorg has said he’s aware of the situation and is working on something. No idea what he’s going to do (probably nothing directly) or what he’s going to convince Microsoft to do, but he is aware that the customers forking over the most dollars have a problem.
You signed up to purchase an item which was in production with an expected delivery date. That timetable slid. This stuff happens all the time, and there’s not really anything Aerosoft could do to prevent it.
Honestly, I hope they do even better than that, but we’ll see. But they didn’t mess up either. Their reasonable obligations begin and end with transparency and willingness to refund promptly and without resistance. Anything else they do should be considered above and beyond.
I really am appalled at all the attitudes I see in this thread. I’m all for bringing companies to task when they do something horrible, but I see here a company taking ownership of a problem, apologizing and notifying up front, and handing out refunds on point. Everything else people in this thread are demanding is above and beyond. I’d love it if Asobo/MS come up with some way to get us the aviators content on day one.
Maybe my problem is that I keep my expectations realistic and grounded in what I was actually told, not in what I wish I had been told.
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A reminder to keep this topic on-topic. If you want to continue participating, avoid posts aimed at other users and focus solely on the discussion.
From the Code of Conduct - SOP:
- The Skies are Open for All - Everyone is welcome to Microsoft Flight Simulator regardless of age, gender, race, sexuality, or creed.
- One World, One Community - No matter how you play – regardless of console, experience level, or reason – we are one community of aviation lovers.
- Follow Your Checklist - Adhere to the set of rules from each community space. Skipping a checklist item can ground a flight quickly.
- A Pilot is a Pilot - Treat everyone in the community with respect, and seek to have positive experiences with your fellow pilots.
- A Pilot is a Pilot - Treat everyone in the community with respect, and seek to have positive experiences with your fellow pilots.
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I don’t share your opinion but that’s ok. I have nothing to add.
In my opinion this is mostly a case of bad communication. Something happened that delays shipment. Okay, that can happen for a variety of reasons. Shipping containers going overboard and all those shiny boxes getting washed up on some remote islands where Robinson Crusoe has no clue what to do with them. Could be the ship has to take a longer route around Africa because the originally planned route is pestered with pirates and lunatics firing rockets at ships.
Whatever happened, they could have provided a few more details about what exactly happened, they could have contacted Microsoft immediately and reassured their customers that they were working with Microsoft on a solution regarding the digital key to access the sim on release day.
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I care because I have empathy with those that this has affected. Just because you are alright about it doesn’t mean everyone else is. Read the room.
Your post is just excuse after excuse and unfounded statements like ‘I guarantee you’ as if you are in the know. If you represent one of the companies involved in this why not say so. If not it’s all just your opinion so no guarantee’s come with opinions.
The opposite view is you have low expectations and can’t see why others with higher standards are disappointed .
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Please dear fellow simmers. Let’s keep this topic open for people looking for answers in this matter. Let’s not keep directing posts at each other, because it will be locked if we do.
I hope there will be a satisfactory solution for everybody affected soon. Game Pass, paid by whoever carries the responsibility seems the way to go for me.
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This right here, @Newspawnz I totally agree with you.
Aerosoft messed up, no matter what, they should do something or least try to.
“Sorry folks we have failed, have a good day.” is a no go and it is a terrible way to run a company.
Our Collector boxes are numbered 1/5000.
So it shouldn’t be impossible to match “order/ex. number/game key” and to provide us a system close to the CL-415 pre-order bonus reclaim page, where we could reclaim our game keys by the launch day, if we want to.
Personally I already have PC gamepass, so I know I will be able to play day one, but I am wondering about my other fellow 4999 Collector edition owners. 
Knowing Jorg is aware of this issue and is working on something is a good thing, I am fully confident they will sort it out eventually.
Now if Aerosoft comes out with something like :
“Ok we heard you folks, so we have the pleasure to give you a 10% discount on our brand new Aerosoft A330 aircraft as a compensation. No really its our pleasure, best regards.”
Here the real fun might actually begin 
(sorry couldn’t resist)
Keep the faith guys, and see you up there soon
Edit : I wouldn’t say no to an alpha tech key next week as a compensation though, just saying ^^
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A quick reminder in case there is any confusion:
You don’t have to ask for a cancellation, you can order the cancellation. A few people wrote it like this, but it is a small but important difference.
To sign the seriousness of the cancellation, you can reverse the payment at your financial institution, very easy with Paypal, for example. Opening a problem ticket at Paypal will take them (MS / Aerosoft) into trouble, at least when enough do it. It´s your right. Everything else is their problem.
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We’re only 10 days away from the new 2024 - do we have any news? Maybe our CMs know something?
Maybe someone could ask Jorg during the upcoming Twitch stream? I can’t do it myself because I’ll be working hard at that time.