Mysterious MSFS Marketplace

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6

Thanks. Bought lots of aircraft and scenery. You will be sorry you asked about trouble-shooting - see long list of emails below!!! Cheers.

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Re: [Microsoft Flight Simulator] Re: My account was charged but I haven’t received my marketplace purchase

Sorry, no go!

Even had my brilliant software engineer brother-in-law re-do ALL your many different instructions!

Getting a bit tired of it now.

Can you cancel the purchase and I try again? Or re-fund?

Would have liked the aircraft but do not really care. Bit nervous about future purchases though.

Thanks for all the trouble-shooting attempts BTW.

Cheers

Frank Martinelli

Sent from my iPad

On 28 Mar 2023, at 9:19 pm, MSFS support@flightsimulator.zendesk.com wrote:

##- Please type your reply above this line -##

Your request (#187933) has been updated. To add additional comments, reply to this email or click the link below:
https://flightsimulator.zendesk.com/hc/requests/187933

Support (Microsoft Flight Simulator)

Mar 28, 2023, 12:19 GMT+2

Hi Martinelli1,

Thank you for contacting Microsoft Flight Simulator Support today.

Please follow the steps below to reinstall gaming services (when you are getting errors in powershell):

  • Go to start > Search for PowerShell > Right click > Run as administrator. Type the following command and press enter:
    • get-appxpackage Microsoft.GamingServices remove-AppxPackage -allusers
  • Press Windows + R and type in “regedit”. Press enter.
    • Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
    • Delete the folders “GamingServices”, “GamingServices.net” (if they’re still there).
  • Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Repair, then Reset.
  • Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Repair, then Reset.
  • Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.
  • Press Windows + R. Type WSRESET and press enter.
  • Restart your computer. Run Powershell as administrator and run the following commands (one at a time):
    • Get-AppXPackage -AllUsers Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
    • start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
    • Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  • Restart your computer one more time. Open the Xbox App and sign in with the same account as the Microsoft store.

Kind regards,
Microsoft Flight Simulator Support Team
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MSFS_Teemu

Martinelli1

Mar 28, 2023, 12:01 GMT+2

I could not complete your last section about Reinstall Gaming Services (this happened the other day as well but I forgot to tell you) because I got the following error message.

image.jpg

Sent from my iPad

On 28 Mar 2023, at 5:56 pm, MSFS support@flightsimulator.zendesk.com wrote:

Support (Microsoft Flight Simulator)

Mar 28, 2023, 08:56 GMT+2

Hi Martinelli1

Thank you for contacting Microsoft Flight Simulator Support today.

We can see the entitlement in your inventory, so this is indeed strange, please go through the troubleshooting steps one more time to make sure you didn’t miss any of them before.

First, make sure you’re logged in with the Microsoft account used to purchase the DLC and that you own the DLC on this platform.

  • There is no license sharing
    • Content purchased on the Marketplace is not shared with other profiles using the same PC
  • Marketplace purchases are not cross-platform.
    • Even if you own the game on both the Microsoft Store and Steam, you will only be able to access the additional content on the platform used to make the purchase, even if you use the same gamertag on both platforms.

If you’re logged in with the account used to purchase the DLC, start from the top and work your way through the list until the DLC appeared.

CHECK THE CONTENT MANAGER
If the DLC is missing from your hangar, double-check that the package are installed and up-to-date.

  • Restart Microsoft Flight Simulator,
  • Go to Profile > Content Manager
  • Go to Not Installed then check under Update available
  • Install/Update the content if necessary

RESTART ONLINE FUNCTIONALITY

  • Go to Options > General > Data
  • Toggle Online Functionality OFF
  • Click on Apply & Save
  • Toggle Online Functionality ON
  • Click on Apply & Save

CHECK YOUR ACCOUNT AND SYSTEM SETTINGS
Incorrect time settings or missing updates can prevent you from using your DLCs. Go through each step from this guide:
Read first: Windows 10 11 troubleshooting

INSTALL THE XBOX APP
To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the account that was used to purchase the DLC.

NOTE: You do not need a subscription to Game Pass to be able to use the Xbox app.
  • Go to: https://www.xbox.com/en-US/apps/xbox-app-for-windows-10
  • Click on the Download the app button
  • Follow the installation process.
  • Once the app is finished installing, launch the Xbox App.
  • Click on the icon in the top right corner of the screen, and click on Sign in.
  • Sign in with the email address used to purchase Microsoft Flight Simulator.
  • Click on the Microsoft Flight Simulator icon in the left menu.
  • Click on Play.
  • Sign in to Microsoft Flight Simulator with the email address used to purchase Microsoft Flight Simulator.

REINSTALL GAMING SERVICES
Reinstall the Gaming Services app on your Windows 10/11device:

  1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  1. In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  1. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  2. Restart your device and try to install the game again.

Kind regards,
Microsoft Flight Simulator Support Team
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MSFS_Teemu

Martinelli1

Mar 28, 2023, 03:28 GMT+2

Here it is:

image

Sent from my iPad

On 28 Mar 2023, at 12:59 am, MSFS support@flightsimulator.zendesk.com wrote:

Support (Microsoft Flight Simulator)

Mar 27, 2023, 15:58 GMT+2

Hi Martinelli1,

Thank you for contacting Microsoft Flight Simulator Support today.

Can you send us screenshot of your aircraft selection at world map when you search for “Staggerwing”?

Kind regards,
Microsoft Flight Simulator Support Team
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MSFS_Teemu

Martinelli1

Mar 27, 2023, 13:24 GMT+2

Tried all that below. Even did the latest Windows 10 security update. No luck - still no aircraft. Strange because I have bought so much from the Marketplace before, and had no problems. Any other ideas?

Cheers

Frank

Sent from my iPad

On 27 Mar 2023, at 9:25 pm, MSFS support@flightsimulator.zendesk.com wrote:

Martinelli1

Mar 27, 2023, 12:28 GMT+2

Gamertag and proof of purchase below.

FrankPilot#1530

Thank you for shopping with us on March 26, 2023.

Any downloads you bought, except preorders, are available now.

If you need help, we’re here for you. In addition to free shipping and returns, our Microsoft Store Promise includes free virtual workshops, video tutorials, expert help, and more.

We also offer one-on-one help with Surface devices and accessories, gaming devices, Microsoft 365, or Windows. If you’ve purchased a product for personal use, book a free product expert appointment for setup assistance or personal training. For business customers interested in personal training, book a free appointment with one of our business product experts.

Order Number: 6194531335
Date purchased: March 26, 2023

Order details

Order Subtotal AUD 13.59

GST AUD 1.36
Order Total AUD 14.95

Including tax

Payment

PayPal AUD 14.95

Sent from my iPad

On 27 Mar 2023, at 5:34 pm, MSFS support@flightsimulator.zendesk.com wrote:

Support Team (Microsoft Flight Simulator)

Mar 27, 2023, 12:25 GMT+2

Hi Martinelli1

Thank you for contacting Microsoft Flight Simulator Support today.

We looked into your account and can confirm that the entitlement is already redeemed on your account. In order to authenticate your DLC, we invite you to do the following:

RESTART ONLINE FUNCTIONALITY

  • Go to Options > General > Data
  • Toggle Online Functionality OFF
  • Click on Apply & Save
  • Toggle Online Functionality ON
  • Click on Apply & Save

CHECK YOUR ACCOUNT AND SYSTEM SETTINGS
Incorrect time settings or missing updates can prevent you from using your DLCs. Go through each step from this guide:
Read first: Windows 10 11 troubleshooting

INSTALL THE XBOX APP
To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the account that was used to purchase the DLC.

NOTE: You do not need a subscription to Game Pass to be able to use the Xbox app.
  • Go to: https://www.xbox.com/en-US/apps/xbox-app-for-windows-10
  • Click on the Download the app button
  • Follow the installation process.
  • Once the app is finished installing, launch the Xbox App.
  • Click on the icon in the top right corner of the screen, and click on Sign in.
  • Sign in with the email address used to purchase Microsoft Flight Simulator.
  • Click on the Microsoft Flight Simulator icon in the left menu.
  • Click on Play.
  • Sign in to Microsoft Flight Simulator with the email address used to purchase Microsoft Flight Simulator.

REINSTALL GAMING SERVICES
Finally, if the aircraft is still missing from the Hangar after performing the above steps, reinstall the Gaming Services app on your Windows 10/11 device:

  1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  1. In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  1. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  2. Restart your device and try to install the game again.

Kind regards,
Microsoft Flight Simulator Support Team
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Erik

Martinelli1

Mar 27, 2023, 08:34 GMT+2

I purchased the above aircraft on 26 March 2023. It appears as owned in the Marketplace and as installed in the Content Manager but does not appear in the game/World Map for selection. I have tried everything listed in the FAQs more than once.

This email is a service from Microsoft Flight Simulator. Delivered by Zendesk

[09OY4M-9XWDR]

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