No community folder

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ISSUE DESCRIPTION

Description of the issue: I just installed MSFS 2024 through XBOX. The simulator launches correctly, but has no Community Folder. I don’t even have a Your UserName folder with my name.

How can I resolve?

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
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2

Try content manager next to the search field is a gear symbol,
there you can setup and find location of the packages directory, which contains the community, official2020 and official2024 folder

When you have no user folder, you would have no desktop, no start menu, … nothing. Then you should repair your system.

More likely your user folder has a different name, look in C:\users folder what could be your user folder.

Or open a cmd box and type SET <enter>, the output should show you a line with HOMEDRIVE and HOMEPATH

EDIT: I see you are on XBOX, i don’t know how you can find it there, but as its windows based, the folder should be similar

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Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

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Did you install on a PC through the Xbox app, or is your installation on an Xbox?

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