I agree. It would have been nice if their support tech (Level 1 or Level 2) would have known how to enable logging. After all, it was an nVidia support article I found it in. Maybe I ask too much. But I certainly could have saved days of frustration if I’d had those logs early in the process.
I deal with support all the time in my business. The first thing I ask for is responsiveness. I have to give them credit for that part of the process. They responded quickly and stayed with it. Too bad their ‘knowledge base’ wasn’t a bit more complete.