Playtime gone missing [Packages out of date]

Same here, packages out of date, can’t connect to multi, lost logbook progress. I was flying northernmost part of the Nevada bush trip on Western Europe.

If anyone could help me trouble shoot this, that would be amazing :slight_smile:

Do you have any add-ons in your Community folder? If yes, please remove and retest before posting.

Are you using Developer Mode or made changes in it?

Brief description of the issue:
The number of hours are not reflected correctly between Steam, and my in-game statistics pages. This happened every since I changed my password around February 7th, seems like that’s my oldest flight in the logbook, but I have flown in the sim since release. Even the seconds flown at 68k seconds is around 19 hours, and my profile says 9 hours? Steam has the game logged at 77 hours, and I’m sure half that is the download, however all my flights and logs are missing since I updated my password and the game made me re-log in February.

You can even see I have achievements in the beginning of September, however the game refuses to see anything before Feb 7th??? Also note that in the achievements shot it says I have 53 take-offs, but on the logbook it says I have 18 only, somehow all my data is missing from release - Feb 7th

Provide Screenshot(s)/video(s) of the issue encountered:

Detail steps to reproduce the issue encountered:

PC specs for those who want to assist (if not entered in your profile)
i5 4690k, 24g Ram, AMD rx580 8g version

Did you submit this to Zendesk? If so, what is your ticket #? NOT YET

Hi Jayne, I was flying to Campbell Airport (VO94), Nicobar Islands west of Phuket, Thailand), I was in the default Caravan 208, East USA, about 2pm, EDT I think.

It happened to me flying in East Africa today. I was logged on to the eastern USA server. It took place close to 13: 00z

I lost more than 600h of flight in the logbook

Although, so far, I have not had the issue, I would like to ask what that third photo is? I don’t recall seeing that anywhere in my MSFS. (The photo with the MSFS logo in the sky with three planes and your stats.)

I believe that is from Steam.


Its just the Steam library page for the sim

Okay, I used the MS Store. hmmmm… could the issue be only Steam related?

Hi @FarIslePilot,
What version do you have? MS Store or Steam?

I have Steam, but looking at the MISC bug area now, I see this could be a much broader issues, and I doubt all these affected in this thread are Steam only? Steam is tracking everything normally, its the actual APP that broke after I had to relog into XBOX live/change pwd.

I think you may be right. @apsolutnul, let’s keep an eye on this topic and your issue to see if they are related.

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I wonder if they could be related to marketplace purchases or etc…I believe that is when I got the mb339. I will have to double check. All I can recall is that it asked me to log back in, I couldn’t for the life of me remember my password, reset it for my MS account, and once it logged back in, everything was off.

Who knows.

Carrying forward my post of yesterday from similar topic:

While in flight, got the message that packages are out of date etc. The first time I ignored it but then it came back and when I choose to follow the instructions, I ended up with a totally reset game as if it was the first time I was playing. Everything was set to defaults except for the control sensitivities and all my log has been lost - I am getting the next level but my flight history is lost and the screen shows like I have flown nil hours. Some achievements seem to have been saved, training history lost.

I got the message after a fresh boot of my system and after loading into the main menu.

After that my logbook entries were also gone.
MS store edition

I’m glad I hand wroted down my flights in a physical logbook.


Exactly the same here, also all settings gone. It was during es H135 Flight in Switzerland. I don’t think, there is any connection to where or what one was flying.
Rolling cache was set from 250 Gb to 0, and when setting back to 250 Gb MSFS is hanging up…

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Yes, happened to me yesterday (seemed to occur just after loosing the server connection), got the packages out of date message, followed the instructions and was booted out the flight, restarted everything, checked that there were no updates pending and when when that came up with nothing I started the flight again and…found that logbook has been zeroed… not too worried about the logbook I know I’ve done about 208hrs now) but its a bit of a weird bug.

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Steam users can check the log file ( C:\Program…\Steam\logs\cloud_log.txt ) related to strange things. But I expect that MSFS determined that somewhat is out of date and created new files, which Steam then takes as given from the App. No idea why MSFS think the files are out of date, if your system time is not strange ( or there was a connection lost which msfs wrong interpreted ).

Here you find the local cache of the steam cloud files ( possible backup from time to time if the hours of flight important ):
( 125… is MSFS app nr )

Here the online version:

There is no history, but with a local backup you can replace local files with an older version and steam ask then which file you want to use.


Hi - I have the Store version - got the same message popup during a flight, that the Packages were out of date - post that message logs were gone, some control profiles were altered for my Bravo throttle quad - Marketplace purchases seem to be there as normal though.

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If there was a way to BACKUP one’s logbook manually, and/or start MSFS with a batch file that first backed up the Logbook, that might help a lot of players retain their data, while this “LogBook data loss” is occurring.

I have not looked specifically for this, but I remember seeing the logbook file somewhere, which was not directly Human Readable (Binary), but there is probably no reason why it cannot be backed up & restored when MSFS is not running ??


Steam : Playtime gone missing - #31 by MichaMMA
MS-Store : don’t know, may be “…\appdata\local\packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\systemappdata\wgs”