ISSUE DESCRIPTION
Description of the issue: When unpausing the sim after the computer has been in sleep mode (which is the only way to effectively save a flight for later with complex planes without other 3rd party tools), the sim does not attempt to reconnect with services in a graceful way, causing the sim to think the servers are down, and boot the player to the main menu, or the desktop, which is functionally the same as a CTD in terms of UX. The game session progress is lost with no way to restore it.
This is a regression from 2020 which had no problems handling this, it would keep flying and reconnect. It stands to reason that 2024 could have no problems handling this either, if the disconnection logic wasn’t so aggressive.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
100%
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
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Start a flight, pause during cruise
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Put computer to sleep
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Wake computer some hours later and a few minutes after PC wakes (once CPU usage has stabilised and well after it has reconnected itself to the network), resume flight.
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Observe that the game runs fine until the no connection kick happens after a minute or so.
(This was done with a working internet connection and no service issues reported for MSFS, the fault is synthetic and appears likely to occur due to a design flaw in either the disconnection or authentication logic.)
PROPOSED SOLUTION
Add an “attempt to reconnect” button to the disconnection screen, or a way to re-authenticate, or both.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant: N/R
[PC Only] Are you using Developer Mode or have you made any changes to it? No
[PC, MSFS 2020 Only] Are you using DX11 or DX12? N/R
[PC Only] What GPU (Graphics Card) do you use? N/R
[PC Only] What other relevant PC specs can you share? Gigabit ethernet hardware, 500/50 connection. Confirmed to be fully working at the time the disconnection occurred.
