Presets are gone

User Support Hub Miscellaneous
1

Please tag your post with #pc and/or #xbox.PC

Are you on Steam or Microsoft Store version?MS

Do you have any add-ons in your Community folder? If yes, please remove and retest before posting.No

Are you using Developer Mode or made changes in it?No

Brief description of the issue: I have a CH yoke and throttle quad. I created a couple of presets for them (single engine, twin engine, etc.). I was having problems though with the throttle quad as it was all over the place in MSFS and tried to calibrate it using the CH controller manager software. Go back into MSFS and all of my presets are gone. Not only that, but it wiped the default settings as well, everything is blank. No idea how the calibration could affect MSFS or how it would wipe my presets? Any way to get them back?

Provide Screenshot(s)/video(s) of the issue encountered:

Detail steps to reproduce the issue encountered:

PC specs for those who want to assist (if not entered in your profile)

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Did you submit this to Zendesk? If so, what is your ticket #? Not yet.

2

On a hunch, I uninstalled the controller manager software and the presets are back. Must be some kind of conflict. Of course, that means I cannot calibrate the hardware. I tried the game controllers usb callibration method and it really did nothing to improve it. No idea why they (Asobo/MSFS) do not have CH controls in their system as compatible devices.

3

What happens if you just use Windows to calibrate it ? That’s how I fixed my CH pedals, didn’t use the CH software.

Just a thought.

4

I tried that and it did nothing. It took me about an hour messing around with the various axis and sensitivity settings in MSFS and I got them working, but that is ridiculous. The axis were completely wrong. I watched a YouTube video that helped some, but still did not fix it. I also have Saitek pedals and it took 30 seconds to set them up.