Ended up buying commercial lever #2 and #3. They’ll go to Minnesota to a friends house first, then out here to Hawai’i. Absolutely baffling, because they let me order two of the Alpha / Bravo covers (which are really nice) and shipped them out here no problem.
Two support tickets, one two months ago and one two weeks ago on their Zendesk have gone unanswered.
Fantastic products, complete lack of support. 