RESOLVED: CTD that damages SIM 1/2 way thru update

User Support Hub Crashes (CTDs)
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18

POSSIBLE FIX: I sent Zendesk a copy of my msinfo32 file and they state that they have located the fault that is causing the update to fail at the above point. The faulting file is called ucrtbase.dll. Here is what they sent me. I am working on mine now and will report back tomorrow.
From Zendesk:
Please do the following, in this order, until the issue is resolved.

STEP 1. MISSING MANDATORY LANGUAGE PACK
Microsoft Flight Simulator cannot run without the English (United States) Language Package installed on the system.

  • Select the Start button, then select Settings > Time & Language

  • Go to Speech > Manage Voice

  • Click on + Add voices

  • In the search bar type "English"

  • Install the English (United States) Language Pack

STEP 2. SYSTEM LOCALE
If you’re using a non-English Windows 10 set-up, change the system locale.

  • In the “Type here to search” field type “Control Panel”
  • Click on Change date, time or number formats
  • Click on the “Administrative” tab click on “Change system locale” and set up Current language for non-Unicode programs to “English US”

STEP 3. REINSTALL MICROSOFT VISUAL C++ PROGRAMS

  • Press the Windows Key + R, type “appwiz.cpl” and then press Enter.

  • Locate the Microsoft Visual C++ programs in the list.

  • Select each entry and then click Uninstall.

  • Download the latest supported Visual C++ redistributable packages for Visual Studio 2015, 2017 and 2019:

STEP 4. CONFLICTS
Disable all non-essential apps on startup and disable apps from running in the background.
The following apps can cause Microsoft Flight Simulator to stop working.

Seagate Toolkit
Nahimic service
Asus Sonic Studio 2
Windows Audio Service
Garmin Express
WD Backup
Logitech G Hub
MSI Afterburner / Riva Tuner Statistics Server
EVGA Precision
OBS
Xsplit
Discord
MacType
Warsaw Banking App
Wallpaper Engine
A-Volute Sound studio
Malwarebytes
Trend Micro Maximum Security
Comodo Antivirus
Sophos
Emisoft Anti-Malware
Avira
Avast & Avast Cleanup
Bullguard

To disable apps on startup

  • In the Windows Search bar, type “Task Manager”
  • Select Open
  • Go to the Start-up tab
  • Disable all non-Microsoft applications and services
  • Reboot the computer
  • Try launching Microsoft Flight Simulator again

To disable apps from running in the background wasting system resources

  • Open Settings.
  • Click on Privacy.
  • Click on Background apps.
  • Under the “Choose which apps can run in the background” section, turn off the toggle switch for the apps you want to restrict.

If the sim stops crashing
To find out which application causes the sim to crash on start-up:

  • Enable one non-Microsoft application
  • Reboot the computer
  • Launch Microsoft Flight Simulator
  • Enable a second non-Microsoft application
  • Reboot the computer
  • Launch Microsoft Flight Simulator

Repeat this process until you find the application that is causing the crash. You can then disable this application or stop the process in the task manager before launching Microsoft Flight Simulator.

Kind regards,
Microsoft Flight Simulator Support Team

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