SBRJ Jetway docking problem - (Paulo Ricardo SBRJ)

[WernerAir]

Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Yes

Brief description of the issue:

Jetways of Paulo Ricardo’s SBRJ scenery (bought on SimMarket) used to dock correctly (last time I tried it was in early March). They no longer do so - the scenery was not updated in the meantime. I have the problem with the FlybyWire A32NX, but also with the MSFS standard A320 neo. I have tried removing everything from the community folder except the SBRJ scenery, but the problem still persists. I have de-installed GSX completely, and the problem persists. As the screenshots below show, the distance to which the jetway extends differs with different attempts, but the height is never adjusted. I have contacted the scenery designer, but he cannot reproduce the problem on his installation.

Provide Screenshot(s)/video(s) of the issue encountered:

ICAO or coordinates (DevMode > Debug > Display position)

SBRJ

Detailed steps to reproduce the issue encountered:

1.) install Paulo Ricardo’s SBRJ scenery
2.) spawn at any gate with a jetway (Parking 1-8)
3.) operate the jetway, either through MSFS ATC interface, FBW A32NX EFB or GSX menu

PC specs and/or peripheral set up if relevant:

AMD Ryzen 7 5800X3D, 32 GB RAM, NVIDIA GeForce RTX 4070 TI, Lexar SSD NM710 2TB

Build Version # when you first started experiencing this issue:

1.33.8.0

---

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

[WernerAir]

I have also made a video after de-installing GSX completely, showing several attempts at operating the jetway. Notice how the resulting position is different between the first and the second attempt.
I have made a second video showing attempts to operate the jetway through different methods (GSX, FBW, MSFS native). Notice also that the animation of the jetway retracting is skipped.
The videos can be found here:

Ihr persönlicher Freigabelink | 1&1 Cloud-Speicher

[Hester40MT]

Hello!

Your topic has been moved into the General Discussion & Community Support category.

The Bug Reporting category is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug topic. All addons should be removed. Using the template is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the General Discussion & Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report, then create a new bug topic using the provided topic template.

NOTE: All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

[WernerAir]

Update: I have now succeeded at docking the jetway under certain conditions. Mostly, I had to change the Graphics Settings and turn “Object Level of Detail” all the way down. That alone doesn’t do it though, as successful docking of the jetway still requires the external view to be zoomed out and the drone camera to be positioned far away from the aircraft - I don’t know why this is the case, but it shows that there is some kind of complex interaction between object levels of detail and camera / viewpoint positioning, so the whole thing seems to be a LOD issue. I made a video showing how the different settings affect the outcome, which you can find here:

Ihr persönlicher Freigabelink | 1&1 Cloud-Speicher

Does anyone have any ideas on how to avoid these issues systematically? Have you encountered this at other airports?