It’s very likely that the profile you’re referring to is stored exclusively in the MSFS 2020 settings cloud, and for some reason, it doesn’t physically exist on your disk. If the profile you can’t find on the disk isn’t needed, you’ll need to trick the MSFS 2020 settings cloud. Here’s how:
Start MSFS 2020 without an internet connection. Disconnect your PC from the internet before launching MSFS 2020.
Once in MSFS 2020, proceed to the main screen (BE PATIENT )
Perform a short flight - set up and complete a quick 30-minute route.
After the flight, exit MSFS by selecting “Quit to Desktop” This step is crucial.
Restart your PC and reconnect to the internet.
Launch MSFS again. You should see an option to select a profile. Choose the profile that physically exists on your disk, not the one in the cloud.
This process should resolve the issue by effectively replacing the cloud-stored profile with the one you’ve selected locally. Let me know how it goes.