Sometimes I feel like …Well, my Internet is out. Does not happen often but it does happen.
What am I entitled to know about this outage and/or repair.
… Well, I can do 3 things. Notice I said “I” …not we or them.
- I can Open my Mediacom app and check for know outages that will also have an “expected:” repair time.
- I can Visit the Mediacom website and check for outages in my area and expected repair time if there is an outage listed.
- I can call their support line and wait until I can talk to a human tech and ask if there is an outage in my area. If there is, they will give me an APPROX repair time. If there is no outage listed the tech will help troubleshoot my connection and assist in resolving the problem.
…
If it was their problem, I doubt they will spend much time explaining the issue and definitely not give me a lot of technical details about what and why the outage occurred. This is OK. All we “really need” is problems fixed.
…
What if the outage was one item, like a game on my PC. What details should I expect if something goes wrong once in a while ? Right… Yep, that’s how I feel. Just a QUICK BLURB to let me know they know about the issue, they are working on it and when we “might” expect a resolution.
…
Good Enough !