Severe Problems on Xbox After Sim Update 9

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1702

For what it’s worth, this is the full text of the email I sent to Phil Spencer this morning:-

Dear Phil,

I’m sure your’e really busy but I want to let you know about the severe issues your Xbox customers are having with MSFS on the series x|S.

Service Update SU 9 introduced a great amount of instability and widespread CTDs and has caused problems for thousands of us. A hastily released patch improved things slightly (reduced instances of CTDs) without improving the stability.

The latest World Update (WU 9) released yesterday has exacerbated the issues - many Xbox users unable to load MSFS at all now.

Unfortunately it is clear that the developers have not paid adequate attention to testing or evaluating updates for Xbox - and are starting to damage the reputation of the X|S as a result of the almost unplayable state of the game on the Xbox platforms.

I believe this matter needs your urgent attention so that the situation is fixed and also so that your Xbox customers will never fear forthcoming MSFS updates again but will look forward to them instead.

Screenshot of EGHI ramp on landing last night shows one of the more minor issues - quite apocalyptic - but perhaps reflects the state of the game on Xbox better than I can explain in words.

Thank you for your attention,

Guy

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Sent from my iPhone

5 Likes
1703

Mod edit (translation):
With me I play it through the Xbox App and then cloud gaming, as far as the problem is now… the game starts up to press any button and then it falls away and says that problems with the server is this a problem after the update? and someone who happens to know how long this problem is going to last?

Bij mij speel ik het via de Xbox-App en dan cloud-gaming, wat het probleem nu betreft is… het spel start op tot press any button en dan valt die weg en zegt die problemen met de server is dit een probleem na de update? en iemand die weet toevallig hoe lang deze probleem gaat duren?

1 Like
1704

It’s PG, but there are two possible “causes”, and please don’t take offense as none is intended:

  1. Poor quality PG
  2. Unrealistic expectations of what PG can do.

PG very often does not look good up close, even the best, and that fits under point 2, above. For example, on buildings that have signage on them, on some you can actually read those signs if they are large enough, but they don’t look perfect. But again this is perhaps an unrealistic expectation of the technology. But if you are overflying that building at 1500ft, and you look down it can, and does look amazing.

PG will never look as good as a handcrafted building, but that does seem to be the expectation. I don’t think I’ve ever seen one person who has cited an image of what they consider poor quality, while simultaneously showing a PG image they consider of superior quality.

They do exist, some PG areas look really nice. One of the earliest for me was Venice. The more “blocky” or uniform the buildings are the better the results. The more complex the shape, the worse the results. Also, smaller objects will fare worse. Trees being a classic example, that end up looking like little green pillars. Small buildings, say an elongated flat roofed shed, will often end up looking like a beer tent with a gabled roof! :slight_smile:

And that’s forgetting for a moment that imaging would be done all over the world by different teams, using different equipment.

Don’t get me wrong, I’m no apologist, just a realist if you like.

If it were me, I would say don’t include any airport structures in PG data. Either hand craft them entirely, or not at all. Or at least let autogen take over. They are the one place users are going to be on the ground, taxiing around in close proximity to them.

1705

I wish I’d had a screenshot of the same location 24hrs earlier - it looked perfect. The point is that something changed drastically - nav data? Who knows? And the change, to me at least, looking at the broken aircraft and the broken terminal buildings, is a metaphor for what’s happened to the MSFS experience on Xbox.

1706

Southampton is PG. Sorting my OneStore folder by data, the following folders were updated.

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So I assume that this change is an online only one.

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1707

Mod edit (translation):
But do you also experience this just like me? Starting up the game is possible, but once you get to the page to press a button to start the game which indicates that it then falls away and says server with the cloud gaming interrupted do you also have this and do you know how long this can last?

Maar ondervind jij dit ook net als mij? Opstarten van het spel gaat wel, maar eens je op de pagina komt om op een knop te drukken om het spel te starten wat die aangeeft dat die dan weg valt en zegt server met de cloudgaming onderbroken heb je dit ook en weet je hoe lang dit kan blijven?

1 Like
1708

No, that’s the puzzling thing - I held back on installing WU9 altogether

1709

Sorry, yes, I retracted that. You cited EGHI, and that is no where near the coverage of WU9.

I’m going to spawn there, and have a look around.

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1710

Mod edit (translation):
Okay yes I thought I’m going to install it, and now it turns out to be constantly falling away… which is really not fun!!

Oké ja ik dacht ik ga het installeren, en nu blijkt die constant weg te vallen… wat wel echt niet leuk is!!

1711

@OfficerChain680 Please ensure that you have read the Private Message that I have sent your way :smiley:
You should have a green notification top right on the forums

1713

For 2 days I could fly again but by removing all the packs I had bought (great…not normal…) and setting the airport traffic to 0.
This morning update from Italy > More ILS…(No more purple line).
It’s a masquerade!!!

1714

It said they were aware of crashes on Xbox after WU9 and are investigating

1715

I’m not surprised that WU9 has made the game unplayable for many that have downloaded it on Xbox. This issue with Airports and scenery DLC has been a know issue for for quite awhile now and has been ignored by Asobo /MS.

Now we finally have the perfect storm of an incompatible SU9 followed by incompatible WU9 = CTD on start up.

Maybe, just maybe if they find a fix it will open other DLC to us on Xbox? Right now , we have very low confidence that this gets resolved.

We might as well add this to our list of DLC that is not compatible with Xbox

6 Likes
1716

Don’t work either since last night on Italy World Update. See me video

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1717

That kind of corruption of photogrammetry objects is indicative of inadequate bandwidth between your console and the PG servers - not necessarily a bug in the game itself. Especially in a case where it looks fine one day, and bad on a later visit to the same location.

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1718

So you suggest to clear all airports addons to be able to download WU9 and play ?

I used to fly default LFMN airport which was great as a default airport.

Was a quite smooth airport to Land on and take off from ,

Since su9 , stutters all over the time unflyable …

Tried it back this morning after deleting dedicated space on hard drive, as advise to be able to Switch on again msfs after WU9 download .

Reinstalled all WU except WU9 , lfmn is again unflyable , to much stutters.

1719

it’s always a good idea. After all i think the vast makority of ctd are from scenery addons

what is not going to change is the performance; stutters and freeze are always there even with zero scenery addons

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1720

Just reading and getting up to date since my last post…

I think the biggest reason MSFS 2020 is having issues is because it relies on a “constant connection to servers”. Why didn’t they make it a stand alone load it into your system program…? Once you install it, that’s it…! Then you just check once and awhile if there are updates available and you have the option if you want certain updates or not. It’s not rocket science…!

1 Like
1721

I tried a flight this morning, exact same results as you four times.

Gave up trying, game no longer works

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1722

I’ve been playing for the last 3 weeks with no real issues, I’ve been flying Concorde, A320 and B747. The only issue I really had was CTD if I took off from Heathrow, although landing was fine!
I was flying from Portugal to Malta earlier and had to pause the game. Since then I’ve had CTD about 20 times, I can’t even get to the map page. I haven’t added anything or changed anything for weeks, suddenly it won’t work.
I really don’t understand this issue……

1 Like