I’m glad you got a good product from them. My experience was the worst. Simmax.it scammed me pretty badly. I ordered a custom Throttle-Mixture control with Flaps included. I paid them almost $1000 (USD). They were supposed to deliver within 30 days of ordering. 2 and a half month later, they sent me a non-plug and play monstrosity with a bunch of wires hanging out. I contacted them and asked what was going on and they told me I needed to get an Arduino board to make it work. Despite having zero desire to do so, I purchased three of them and tried hard to make it talk to my PC. No luck. So then, I contacted them again and asked them to send me a return label so I could send it back for a refund. They refused.
So, I contacted PayPal and opened a dispute. They immediately contacted me and told me that if I would close the dispute, they would send me a return label. No way I was going to do that. When I called PayPal to check on the case, I found out they had lied to PayPal and said that I wasn’t returning their emails and that they had agreed to help me. Of course, I sent PayPal all the evidence to show this wasn’t true.
So, now I wait. I’m stuck with $1000 of flight sim equipment that doesn’t work, and this company is lying to PayPal. The best thing I can do now is to warn others about the nature of their customer service.
BEWARE, SIMMAX.IT is a SCAM!