I have done this already… it is possible 
Beside the fun:
The issue spoken here in thread and that I already tried and was not able to find anything about my licenses,… that I find in each FAQ sentences like ‘we are not responsible’ , ect… let me realy thinking about future buyings…
He bought usable credit on the marketplace. This should not impact its usage, whether on Steam or the Microsoft Store.
He made his previous purchases in the same way, with no problem.
Am I wrong somewhere?
You can only buy bundles on Steam. If you buy the Standard edition and want to add the Premium Deluxe content later, there is no ‘DLC’ option on Steam. You have to buy the Premium Deluxe upgrade in the in game Marketplace.
Same for all aircraft and scenery addons. They don’t show up in Steam, only on the in game Marketplace.
I haven’t bought from the Marketplace yet and I’m frankly watching this thread to decide if I ever will. Customers should not get a runaround like this on a sim that has supposedly sold a million copies.
Because I had MS Flight Sim Credits in my account already, meaning the Premium Deluxe version was listed in the Marketplace as only $109 CDN vs $159 on Steam.
I trust this was due to the nudge you gave on my behalf. I thank you for that if it is. I’d gladly buy you a beer (or more) if I could.
I don’t actually know, but it’s likely … sometimes the emails are in my spam box …
Thanks for the beer though. 
everything is back to normal now?
I haven’t heard back yet. Last communication was “looking at your account I see the VC in there. I’m waiting for confirmation from the team now on granting you the correct entitlements.”
I’m not at home atm to verify the game to see if I was granted the bundle yet. Hopefully when I do get home in about 30 mins it will be there.
This is what I also wish, but not to forget the time difference and the people who have finished working.
I am however sure that it will succeed.
In any case, this has been a frustrating experience to say the least. And it will be until I get what I bought. Once I have, I’ll update the title of this tread removing the “robbed” part and listing it as solved.
I would have preferred settling this quietly in the background, but that didn’t work out too well for me. Sometimes, you just have to make a public fuss before something is taken care of the way it should have been in the first place.
Cause it’s not a game purchase. Steam never refunded virtual currency that’s been spent. This isn’t on their end!
This is why I bought the upgrade bundle from the Marketplace. $109.99 CDN vs $159.99 on Steam to buy the full game. I’m by no means a penny pincher, but when something costs 50% more elsewhere, I’d have to be stupid to buy it from the more expensive place.
I’d say this is a no-brainer.
I’m now home and as this screen shot shows, I haven’t yet been granted my upgrade bundle.
@Jummivana. Any word from the team yet?
Ring your bank and ask them for chargeback on the card you used to pay for the upgrade if none of the companies involved are prepared to give you the proper support you are entitled too. Non receipt of goods is a valid reason for invoking one.
If you followed down the thread, you’ll see that someone at Asobo has reached out to me about this and it LOOKS like it will be cleared up shortly. At least that’s what it looks like and what I’m hoping for.
That’s good to hear. Something to bare in mind though if it ever happens again, for anybody else reading the thread that encounters difficulties or if things dont go as you hope for. Chargeback is a very useful protective mechanism.
I suspect the CTD I encountered as it was getting ready to download the bundle had something to do with the issue of not being able to get what I bought.
The runaround I got trying to get support for this though. Well, that’s another matter altogether. If it wasn’t for this thread, I’d likely have never had this solved, at least not in any reasonable timeframe.
yeah possibly. Typical isnt it that a CTD occurs at the wrong moment.
Yup. I’ve never had a CTD in this game when I wasn’t in flight. This was compeletely new for me.
Do not do a chargeback if there is any other option. In some cases eating the cost is even better than a chargeback. The reason is that if the merchant was Steam (as it was in this case) and you issue a chargeback, your Steam account will be suspended and you can lose access to games in your library.
Yup. Exactly why I didn’t do this. Steam are not to blame. They’d see this as an attempt to rip them off and kill my account. I’d take the loss before doing that.
The current system seems like a recipe for failure. I think some changes are going to be needed on the MS or Asobo side. They can’t leave customers in the middle, all pointing at each other.
The product you are buying is a virtual currency held by Asobo. The merchant is via a 3rd party (Valve Corp). The DRM/authentication is from the publisher (Microsoft Xbox/ Windows marketplace).
The key takeaway for me was reading that the customer has no access to the historical record on the Asobo side of the virtual currency. it doesn’t show up on your Microsoft account either, since they are only handling the authentication on the platofrm.
Only people in Asobo can actually see whether or not the product you paid for is accounted for. This is bad.
Either we need accounts of record with Asobo showing our purchase history. Unfortunately, this would mean we would need Asobo accounts. Or Microsoft needs to own and maintain the virtual currency. Otherwise this situation is going to happen again.
