One has to 'assume" that they pass Bug Reports on to the ASOBO’s “Scrum Machine”
Maybe they do some some “filtering out”, but from what I have read on the forum, when the ZenDesk Status for a bug goes to “resolved” it means that ZenDesk Has finished “resolving” the ticket processing", and it has been passed on to Asobo, for them to deal with as they see fit.
Its all very “misleading” to the user … and the cause of many misapprehensions.
Asobo do not have to do this, but it would go a long way to being Open about the whole process, if they officially post a detailed description of how they are using Zensdesk, and how a user’s Bug report get processed, the various stages, and what all these “Scrum Buzz Words” really mean in Asobo’s developement world.
If users are going to spend their valuable time, being Free beta testers for Asobo, the least Asobo / Microsoft could do would be to make it clear to the users, how this process is meant to work.
If users understood how their Bug Reports were being used, and taken seriously, then maybe there would not be so much frustration and angry posts in the forum.
Nobody like being ignored … *unless they are doing something wrong !! )’
Maybe the “Community Manager” might consider this as a good use of their time ??