Stuck on "Checking for updates" constantly

User Support Hub Install, Performance & Graphics
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1

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ISSUE DESCRIPTION

Description of the issue:
Getting Stuck on “Checking for updates” constantly. I tried everything. Repair, Reset, Roll out of beta, Roll back to beta, sign out Xbox app and sign back in.

Other than uninstalling it, i think i tried it all.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes

FREQUENCY OF ISSUE

Constant
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Load MSFS.
Please list clear steps you took in order to help our test team reproduce the same issue:

1.Run MSFS from the app icon
2.Getting all the intro screens
3.Getting to “Checking for updates” and getting stuck

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
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4

Hi @Roi7471752 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

5

Have you seen that troubleshooting guide ?: https://flightsimulator.zendesk.com/hc/en-us/articles/4407168022418-How-to-get-past-the-Checking-for-Updates-screen

If it does not help, I would recommend to create a zendesk ticket to get direct support from the technical team: https://flightsimulator.zendesk.com/hc/en-us/requests/new

6

I uninstalled the whole game and reinstalled. Working now.