Stutter and Stop at 10FPS introduced with World Update 3 still there with 1.14.6.0

Welcome to the forum @Noodlefu
I appreciate the frustration.

It has been two days since FS had anything to say on the subject.

I think it is safe to say that although some significant geographical bugs have cropped up that can and do grind the sim to a halt in specific locations, it must be remembered that the “general performance drop off” seems to be limited to a relatively small number of users.

Because of the noise in here one might assume that the majority have been affected. In reality, the forum (about 80,000 members) is a small but representative sample of the community. About 0.1% (+/- 800 votes) of those members have indicated, through the voting system, that they are affected by this issue. I know that not everyone remembers to vote when they post in a bug thread and as such that may only represent half of the thread participants actually experiencing issues. It is also possible that only half the members are even aware of the bug section being as we see so many posts about bugs in the discussion pages. So lets double that again. That puts us at 0.4% of our forum friends are talking about this problem.

Don’t take this as saying that it is isolated to a handful, even though that IS what the data shows. The point I am making is that when trying to debug a problem in a complex piece of software, the easily recreated bugs that affect everyone are a breeze when compared to an issue that, seemingly, randomly affects a tiny percentage of the overall and only a miniscule number of those affected are utilizing the reporting tools given us to give detailed reports/descriptions to give the developers a fighting chance to find the problem.

Far too many posts about “broken”, “unflyable”, “piece of ____” MSFS, by users that don’t even know what a ZENDESK is. Not nearly enough posts describing the problem IN DETAIL. That is a bit harsh. I know many have placed their Zendesk Tickets but according to the developers many of those tickets simply say, “I used to get 60fps and now I only get 25fps. The last update broke the sim.”

We all know that a mechanic cannot fix your car over the phone. They need hands on. They need to hear that grinding noise themselves to be able to find the problem. I hate all the car analogies on this forum but this one works. Software developers cannot fix your issue without being able to duplicate it on their system. They can ONLY do that by recreating your computer and setting up the exact same parameters.

I know it is hard when the frustration builds, but without the cold analytical approach of a computer we cannot resolve these problems. I suggest the following…

  • shut down and walk away from your computer. DO NOT login to the forum!
  • sit down, with of all things, a pencil and paper.
  • carefully document everything you did leading up to the problem.
  • fire up your computer and run a DXDiag report.
  • log in to Zendesk and submit your report with a copy of the DXDiag report and everyting you listed on the paper.
  • log in to the forum, search for threads relating to your problem and VOTE
  • go to the “General Discussion” category and post a blood boiling rant if you still feel the need.

Good luck and smooth flights.

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