SU2 beta Beluga Xl and Heart Aerospace ES-30 missing additional content

ISSUE DESCRIPTION

Description of the issue:

In free flight when selecting the above A/Cs there is a warning message: "Warning additional content missing
You are missing additional content. If you fly with this aircraft you might have malfunctioning features.

Restart Microsoft Flight Simulator 2024 which will automatically install the free missing additional content so that you can have a fully functional aircraft"

I restarted the sim, then my console then restarted the console and cleared cache but its still shown and the Beluga is broken (blank screens and pushbuttons)

Did you experience this issue before you joined the Beta?

No.

If applicable, which aircraft is experiencing this issue:

Airbus Beluga A330-700 Xl and Heart Aerospace ES-30

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

N/A.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Every time.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Load Menu
  2. Select Free Flight
  3. Select Beluga Xl or Heart Aerospace aircraft

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Gamesir G7 se and wireless mouse (logitech)

[PC Only] Are you using Developer Mode or have you made any changes to it?
N/A

[PC Only] What GPU (Graphics Card) do you use?
N/A

[PC Only] What other relevant PC specs can you share?
N/A

MEDIA

Please add a screenshot or video of the issue occurring.


[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Yes
Provide extra information to complete the original description of the issue:
•
Same error message and no switches etc work
If relevant, provide additional screenshots/video:
•


ISSUE DESCRIPTION

Description of the issue:
Unable to download the Heart Aerospace ES-30 from Marketplace. When I do I receive the Additional Content Missing Warming which advises:

“You are missing additional content. If you fly with this aircraft you might have malfunctioning issues. Restart Microsoft Flight Simulator 2024 which will automatically install the free missing additional content so that you can have a fully functional aircraft”

I have restarted MSFS 2024 and rebooted my Xbox Series X numerous time to no avail. The warning message continues to appear.

Did you experience this issue before you joined the Beta?

I never tried before.

If applicable, which aircraft is experiencing this issue:

Heart Aerospace ES-30

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

N/A Xbox Series X being used.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Every time.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Click on the Heart Aerospace ES-30 in the Marketplace
  2. Warning Appears
  3. Reboot Xbox, restart MSFS 2024. Click on the Heart Aerospace ES-30 in the Marketplace

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

Xbox Series X Controller

[PC Only] Are you using Developer Mode or have you made any changes to it?

N/A Xbox Series X being used.

[PC Only] What GPU (Graphics Card) do you use?

N/A Xbox Series X being used.

[PC Only] What other relevant PC specs can you share?

N/A Xbox Series X being used.

MEDIA

Please add a screenshot or video of the issue occurring.


[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

You’re able to install 3rd party content?

Do you have the same issue if you follow the OP’s steps to reproduce it?
• same issue

Provide extra information to complete the original description of the issue:
• nothing to add have the same issue

If relevant, provide additional screenshots/video:
•

Same issue for me on a Xbox had my son want to fly the “whale” plane beluga and wouldn’t load and said missing content

Same here, didn’t happen before beta. Restarting does not help.

The Beluga now work in free flight but sadly the heart still requires additional content

Beta is actually a work in progress. We test it they try to fix it…