SIM INFORMATION
This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.
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Microsoft Flight Simulator 2020 or 2024:
2024 -
Version Build Number (Where do I locate that?):
1.1.7.0 -
Game Platform (Exampe: Steam, Xbox, MS Store):
MS-Store
ISSUE DESCRIPTION
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Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
N/A (fresh install, no mods/addons or other content installed). Yes, still an issue without any mods. -
Description of the issue:
UI (& possibly in-game) text is corrupted when viewing the game on a 55" 4K TV. This was also observed during the tech-alpha. Note: This bug may be specific to Intel Arc GPUs.
FREQUENCY OF ISSUE
How often does this occur for you? (Example: Just once, every time on sim load, intermittently)
Every time on sim-load.
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue.
- Install MSFS 2024 onto a PC connected to both a 1080p display & a 55" 4K HDR-enabled TV.
The game window should show on the 1080p display during installation.- After completing the Setup steps, go to Settings > General and turn off HDR10
(see this related bug for why this step is needed)- Change from full-screen to windowed-mode & move the game window to the 55" monitor.
Navigate through the UI - the various Settings pages are a good place to start. Note the text corruption in the UI (see screenshots below). Note that this bug was also present in the Tech-Alpha, see this bug reported at the time. Many more screenshots were provided to the ZenDesk in this ticket: Request #224704 Text Corruption with Intel Arc 770.)
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
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What peripherals are you using, if relevant:
The 55" TV is a HiSense 4K U7 -
[PC Only] Are you using Developer Mode or have you made any changes to it?
No -
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
N/A -
[PC Only] What GPU (Graphics Card) do you use?
Intel Arc A 770, driver version: 32.0.101.6297 (latest available on Intel driver website) -
[PC Only] What other relevant PC specs can you share?
i7-12700K (No overclocking or undervolting), 32 GB 5200 MHz DDR5 CL40, HDR enabled in Windows Settings > Display >Use HDR.
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
For anyone who wants to contribute on this issue, Click on the button below to use this template:
Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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