The content purchase process is not going through

Do you have any add-ons in your Community folder? If yes, please remove and retest before posting.
no
Are you using Developer Mode or made changes in it?
no
Brief description of the issue:
the content purchase process is not going through

Provide Screenshot(s)/video(s) of the issue encountered:

Detail steps to reproduce the issue encountered:
I go to the game, in the game I go under my Xbox login, I go to the marketplace, I want to buy something there (the buy button is active) I click on buy and download (the button becomes inactive) and nothing happens. In the upper toolbar, a message pops up that the purchase is in the process of approval.
Previously, I made purchases without problems , the game redirected me to the steam service where I paid for it and the purchase appeared in the game.
I tried reinstalling the game, steam, the overlay mode in steam is enabled.

PC specs for those who want to assist (if not entered in your profile)

Did you submit this to Zendesk? If so, what is your ticket #?
yes- #98580