Thrustmaster TCA Throttle Quadrant USB device not recognised error

Hi All, on the back of this, I am unable to download any updates, drivers, firmware from the Thrustmaster website. When you click on the button, nothing happens. I have just added the Airbus add-on (flap lever, spoiler, etc) however, MSFS 2020 does not see it, and for some reason, I am unable to find the setup software, I can not even download any of the PDF files.