yeah, mine has been sent off to TM now so lets hope they repair it
Waiting for a reply back from Thrustmaster. Nit sure where I stand on sending it back as it was a birthday present from my dad. Donāt havd any info about order number or anything
Iām here too I contacted them and everything they tell me nothing works I ordered it from dell and I am wondering do I return it and try to get another. If anyone has any ideas on how to help before I think about sending it back please respond as soon as possible.
Hey guys, quick update. My Quadrant arrived at TM last Thurs. I received an auto e-mail today confirming receipt and that my repaired item will be shipped within the next 15 days. I guess theyāve had a lot of returns recently!
I did make a note of the serial number before returning for repair. Itāll be interesting to see if the same one returns or if a replacement is shipped.
Def try the above steps as a last resort before looking for a repair / replacement as your looking at around 15 days turn around time at present. You can currently pre-order the Quadrant via Amazon with a despatch time of 1-4 weeks, I guess theyāre awaiting new stock imminently.
Itās just annoying that it most likey isnāt a hardware problem thatās the thing but it works for some but not others weird isnāt it.
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Seeing how this post has grown over the last few weeks must mean itās a hardware fault. Iāve never had an issues with the sidestick or pedals. Itāll be interesting to see if TM comments before returning or just the standard āwe found no issuesā response.
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My original quadrant is still being repaired but my 2nd order arrived today via Amazon. I ordered this last Thurs and arrived this afternoon as I was after 2; ready for when the A380NX comes out.
The build quality feels better out of the box already and Iāve tightened the unit at the back and more force is needed to move the unit which feels great! Fingers crossed this one works well, my original unit wonāt be back for another 2 weeks so this will make a great semi-replacement for now! Driver installed and no issues so far (pre-flight testing).
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My quadrant is succesfully being sent off for repair! idk when though 
but im very happy!
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i love all you for keeping this thread going - spread the word!! i am SOOOO glad i started it off!! I donāt feel alone now
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Iām getting a cable sent out to me but we all know thatās not the issue 
Iām glad I have a honeycomb bravo too.
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Today FS2020 decided it didnāt want to launch at allā¦ repair, nothing, reset, nothingā¦ full uninstall and reinstall 
nooo ā¦ oh well atleast i can say i have 220Meg fibreā¦ should be done fairly quicklyā¦ not sure if it was the latest H2 update from MS that ā ā ā ā ā ā itā¦
Guys i have more sad news, well for me anyway.
EGMH manston Airport was removed from the game it is gone IRL but it was my local airport so im really sad to see it go
My TCA quadrant started having intermittent connection problems then failed completely a couple of weeks ago. Went through a few troubleshooting steps with them. Thought Iād have to send it back first, but theyāre already sending a replacement which āYou should receive it within 1-4 weeks; (pending any unforeseen, issues, holidays or weather delays).ā
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oh noā¦ thatās abit rubbishā¦ maybe visit flightsim.to and see if they have it?
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Thatās good news on the replacement! My recent order from Amazon has been working 100% since Thursday and Iāve done a number of flights without issue.
Iām beginning to think there was just a large number of faulty quadrantās released, most likely due to demand and not enough time to quality check them prior to shipping perhaps? Itās been week 1 of 2 on the repair side, hopefully I should get further details on my original quadrant next week.
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Glad to hear your new device is working better - that certainly suggests itās not your computer or USB ports at fault! I havenāt heard anything specific from TM about how theyāre getting on with my quadrant that I sent back, but Iāve now had a notification that a parcel is on its way from them, so hopefully itās a fully functioning quadrantā¦ Iāll keep you posted!
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I received a tracking number from UPS today, my repaired quadrant is on itās way back and should be here Wednesday (but my original order got stuck in Stanford Le Hope for a week last time).
Itāll be interesting to see if it will be a brand new replacement or simply a repaired item. I hope your quadrant works out!
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Quick update, my UPS delivery arrived earlier than expected (today) and fair play to TM. They advised 15 days, the full process for me was around 7 days.
Iāve received a fully boxed, brand new quadrant replacement. I wonāt be able to test it until next weekend but glad it wasnāt my original unit repaired!
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My delivery also arrived early today, and I agree - it was very fast. The report attached to the package said they couldnāt identify the fault (did it repair itself en route?!), but they have sent a new quadrant anyway. Iāve just been testing it, and so far, so good! None of the old problems so far. Letās hope it keeps working over the coming days. Interestingly, the serial number is very different from the original one (the number is a lot longer).
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