Turtle Beach Velocity 1 dropping out

Bug Reporting Hub Hardware & Peripherals
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1

:wave: Thank you using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

no

Have you disabled/removed all your mods and addons?

x-box

Brief description of the issue:

After latest firmware update, the yoke goes dead for 5-10 seconds regularly, no controls work for that period

Provide Screenshot(s)/video(s) of the issue encountered:

N/a

Detailed steps to reproduce the issue encountered:

Use VF1 yoke, fly

PC specs and/or peripheral set up if relevant:

X-Box

Build Version # when you first started experiencing this issue:

Latest - SU9

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Hi there,

Did you try contacting Turtle Beach about this issue?

3

I will be yes.

1 Like
4

Same thing with me, elevator works, nothing else, not sure if my moving buttons/switches all over the place and/or wiggling the mouse brings it back or not. The SIP is cute, but I’d rather revert back.

5

To me it seems like a fixed period of dumbness - had it a few times today, borked one of my landings up :frowning:

6

I checked and you can’t revert the version or even factory reset the TB and GET the interim patch that gets you the detents.

This is a big problem, I could care less about the SIP.

I’ve had two crashes, one sight seeing in in Rio and another on final. It’s CONSTANTLY loosing connections to every single control/button except the elevator axis.

Need to be able to factory reset and have access to the last software version until it’s fixed.

For everyone else DO NOT UPDATE THE V1 if you are the ‘detent’ build before it.

3 Likes
7

Yep, tried again today, 2 good landings, one crash :frowning:

I would certainly repeat DO NOT UPDATE YOUR VF1 to this version !

8

Can confirm this has also happened with me, I’m on the Beta SU10 on Xbox.

9

There’s a recovery tool on the discord TB server, but you need to be very careful installing it. You’d think they’d just add a choice of version(s) to pick from. It reverts back to 1.1.0

Recovery tool link

10

Needs a PC to run it though :frowning:

11

Just heard from TB tech support.

Got the same canned email i had last time when the yoke broke. Advising me it needs calibrating.

I re-explained the issue to them, its got nothing to do with calibration.

12

Okie Dokie, Back to 1.1, time to fly again uninterrupted…

13

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

I am having the same issues where the velocity one stops working in flight or on the ground for about 15 seconds no control I am on xbox series x only started after installing turtle beach update to coincide with the release of SU10 which has been postponed

14

Do you have the same issue if you follow the OP’s steps to reproduce it?

yes, same problem, but laptop win11

Provide extra information to complete the original description of the issue:

the controller doesnt respond for 5-10 seconds with no reason

If relevant, provide additional screenshots/video:

15

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

SIP lights do not work. Just stay on solid

16

Have you updated the V1 firmware?

17

I am having similar issue on Xbox X (Yoke shutting off and then back on usually with rudders disconnected from base), and it seems to have increased with SU14 beta. Anyone seeing the same?