This bug Is really making me upset. This is definitely a game bug that has prevented me from playing for almost half a year. A new profile lets me play online, but my profile is my identity. Changing profiles to play one game is like saying I need to change my name on my drivers license to drive one particular car. This is definitely a game bug, not a system setting because if also crashes the game one an Xbox One X. The support ticket system just marks my ticket as ‘solved’ even though nothing is solved. This is a blocking bug and should be high priority, but I feel blown off. I WANT to work with them so they can figure out what’s causing the issue, but it feels like I’m just marked as a statistic and stuck without the ability to play. After the new year I’m going to have to just ask for them for a refund, but I bet they won’t give me my money back for any of my purchased content. I WANT to use their software, but it’s like they just don’t care.
They need to either
a) acknowledge the bug, give us an explanation of why it’s happening, and a goal for when they’re fixing it,
b) add a logging mechanism so we can help them track down what is causing the bug,
or c) because this option has something to do with the xbox live profile, give us the option to reset the game data on xbox live to a clean state so we can actually use it again.