Unable to add Passenger or Cargo weight via EFB

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ISSUE DESCRIPTION

Description of the issue: Weight does not load correctly when input through EFB

Did you experience this issue before you joined the Beta? No

If applicable, which aircraft is experiencing this issue: Vision Jet (2024 version)

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Each time I try to enter weight

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Choose the required aircraft in freeflight and choose congifure
  2. Select Manage Mass In EFB
  3. Attempt to set the weight of the pilot/passengers.
  4. Select load aircraft. The weight sets back to zero and is not added to the total mass. Issue also affects the quick fill slider.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: Saitek X52 Pro
Rudder pedals

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC Only] What GPU (Graphics Card) do you use? Nvidia 4090

[PC Only] What other relevant PC specs can you share? I9 3900ks

MEDIA

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• No. Coincidentally enough, I flew the MS/Asobo/WT Vision Jet today and the EFB loaded mass correctly.

Provide extra information to complete the original description of the issue:
• N/A

If relevant, provide additional screenshots/video:

I have found that if I dont have a Departure and Arrival set when I attempt to load weights/fuel into the aircraft, it will fail. The weight and everything I set in the EFB isnt lost like Original Poster has. Setting the departure and arrival came up with a successful loading of Mass and balance figures.

Up until now I’ve been trying to load weight without a departure and destination set.

I tried it with an origin/destination set and it still didn’t work for me.