Zendesk statuses:
- New: The bug report is in the queue and hasn’t been handled yet.
- Open: You updated the bug report.
- Awaiting your reply: Our team contacted you to request more information and is waiting for your reply.
- Solved/Closed: The bug report has been handled and escalated to our internal bug tracker—Our QA team will then review the information and try to reproduce the issue thanks to the information you provided.