Unable to purchase coins in the marketplace

User Support Hub Miscellaneous
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22

I am having the same issue but my game is through game pass not steam. Any ideas on how to fix it?

23

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
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24

Hello, I am in the same situation and even the Steam overlay does not work.
Steam version on PC Win 10.
Thank for your help.

25

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes.

  1. Log into the game
  2. Open the market place
  3. Try to purchase 80 Simverse coins
  4. A box saying “please wait” appears, and stays there “for about 10 to 15 seconds” then reverts back without adding any coins.

Provide extra information to complete the original description of the issue:
•
I am not on Steam, I purchased through the MS Store.
I tried using “Other Payment Methods” and when I clicking it, absolutely nothing happened.
I tried using “Purchase more Simverse Coins” then selected the 160 coin option and it instantly takes me back to the previous screen without adding any coins.
My Microsoft Account is correct.
My purchase options in my Microsoft account are correct.
My MSFS 2024 files have been validated.

If relevant, provide additional screenshots/video:
•

2 Likes
26

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes.

  1. Log into the game
  2. Open the market place
  3. Try to purchase 80 Simverse coins
  4. A box saying “please wait” appears, and stays there “for about 10 to 15 seconds” then reverts back without adding any coins.

Provide extra information to complete the original description of the issue:
•
I am not on Steam, I purchased through the MS Store.
I tried using “Other Payment Methods” and when I clicking it, absolutely nothing happened.
I tried using “Purchase more Simverse Coins” then selected the 160 coin option and it instantly takes me back to the previous screen without adding any coins.
My Microsoft Account is correct.
My purchase options in my Microsoft account are correct.
My MSFS 2024 files have been validated.

If relevant, provide additional screenshots/video:
•

27

Did you get a resolution for this as I have the exact same problem

28

Out of interest, are you able to buy stuff directly without coins? A few people are having a similar issue where the payment option is not appearing at all.

29

I have the “spinning circle” and an additional problem.

When I try to purchase an item I get the “spinning circle” and a locked/frozen FS2024 session that must be terminated with Alt+F4 or task manager.

If I put multiple items in my “Wish List” I then can purchase (click on Buy) and then see the message that I have no coins in my wallet. That is a puzzle because on June 1, 2025 after my last MP transaction that was a bit more than $81 (USD) in the wallet. My Steam account does show the $81.17 balance.

I have tried to “purchase” more Simverse coins on the current wallet page but again, all that happens is a “spinning circle” and “Please Wait” message in a sim session I must then terminate with ALT+F4.

Steam says I have money in the wallet but the sim does not recognize it.

Beta 1.5.17.0 and 1.5.18.0

30

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

31

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
• When i Trai to bay 80 coins the windows open encloses nothing happens Way ???

1 Like
32

Didn’t work for me. Found the Overlay was already on. Tried turning it off and back on, and leaving it of - nothing worked. Just spins forever.

1 Like
33

Not sure if anyone mentioned this, but there’s a issue with Marketplace purchases if you’re running MSFS from the built-in Windows Administrator account. In that case, purchases will never go through - it just keeps spinning. I recommend trying on a different Windows user account. If you don’t have one, create a new account and test it there.