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User Support Hub Install, Performance & Graphics
1

wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

NOT

Have you disabled/removed all your mods and addons?

ALL ADDONS ARE DISABLED

Brief description of the issue:

I just updated the simulator and when I finished and tried to open it, I got an error code: (0xc0000005)

Provide Screenshot(s)/video(s) of the issue encountered:

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image1284×691 80.1 KB

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image1280×688 53.6 KB

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Detailed steps to reproduce the issue encountered:

N/A

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version ):

Nvidia GeForce RTX 3060 Version 31.0.15.3623
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PC specs and peripheral setup:

Components of my PC:
Tower: Corsair crystal ICUE 220T gaming chassis
Power Supply: EVGA 750W / 80 Plus
Board: Gigabyte B550M DS3H AC
Processor: AMD Ryzen 5 5600X 4.5 Ghz
Ram: PNY DDR4 16GB(x2) Total: 32GB
Hard Drive: CRUCIAL SSD 1TB
Graphics Card: PNY GEFORCE RTX 3060 12GB DDR6
Dicipador: Cooler Liquid Cooling Gamemax 120RGB
Base Speed: 3.70 GHz
Maximum base speed: 4.40GHz
–
sound device:
sony tv
cell phone headphones
–
Game controls:
Wheel: Logitech G29 Driving Force Racing + Pedals
Shifters: Logitech G920
–
Flight simulators:
Thrustmaster TCA Captain Edition ( Sidestick / Throttle / Throttle Add on / logitech PRO - Flight Rudder Pedals )
–
Several:
Video capture: ElGato HD 60S+
usb`s adapter 13 ports
Power Group Keyboard
Logitech G502 HERO Gaming Mouse
===================================

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Repository with errors 1816217871313155576, type 5

Build Version # when you first started experiencing this issue:

1.33.8.0

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

Hello!

Your topic has been moved into the General Discussion & Community Support category.

A reminder that all posts need to be in English.

The Bug Reporting category is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug topic. Using the template is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the General Discussion & Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report, then create a new bug topic using the provided topic template.

NOTE: All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

3

It has already been translated into English, but please respond to my problem!!!

4

These are notoriously horrible to deal with. It could be almost anything, but I assume you have gone through both the basic, and advanced troubleshooting FAQ’s on the “Support” link at the top of the page?

The standard things to do are to:

Remove all addons (you say you have)
Remove all external hardware except mouse & keyboard
Remove all overclocks from both CPU & GPU, which includes factory overclocks. Back to stock frequencies here. For your 3060 that would be 1320 MHz.

5

The frequencies in my PC do not reach more than 3,000, the base speed is 2,666, and I have not moved anything to the computer, it comes from the factory, it is not even 23 days old since they gave it to me.

The only thing that is connected is the mouse, the keyboard, the G29 steering wheel, the pedals for the flight simulator, the flight joystick, and the powers of the plane. nothing else is connected to the pc,