Since that little thing going on in the South, its quite possible that he’s not getting streaming data at all. Most major everything has boycotted and ceased to do business in Russia. Im pretty sure MS was one of them.
If that is the case you’ll have to wait for hostilities to end until you see what you might not be seeing. In Xplane your not affected by net Blackouts since the only thing it does is to confirm that you actually own the program.