VelocityOne Flight Universal Control System - Turtle Beach

James, the unit I received today doesn’t appear to have a functioning yoke. It will roll left and right but won’t pitch up or down (plunging the yoke in and out doesn’t seem to be recognized, either by MSFS settings mapping, even the Training mode within the V1 is not recognizing the plunging of the yoke as a mapped setting in any of the profiles). What am I missing?