Version upgrade

I got the basic version from xbox game pass. If i wanted the premium deluxe version what do i select? The one in game is 89.99 and i’m not sure it has everything that the 119.99 version comes with. Can anyone confirm that the one in game comes with everything that the 119.99 version comes with?

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good question, there seems to be 3 versions as a game pass user, deluxe upgrade, premium deluxe upgrade, premium upgrade.

That’s my understanding, but unless you buy the 119.99 version, if you ever stop your game pass subscription, you’ll lose access to the game, even though you’ve bought the upgrades.

That’s not what customer service told both me and one other person who checked with them before buying the Premium Upgrade version in the Marketplace. We were both told that we are buying the same version as the 119.99 version in the MS store. We are actually buy “flightsim credits” - 340 of them to be precise - and these are immediately spent on the Premium Deluxe version of the sim.

So, unless you have some authoritative source for saying you will lose access if you end your Game Pass subscription, you shouldn’t be saying that.

I bought it too thinking that I will get the full game plus the upgrades. In the description it even says “The Deluxe Premium Edition includes EVERYTHING from Microsoft Flight Simulator PLUS 10 additional… planes and airports.”
For me that description says it all and also it doesn’t says DLC in any part when you buy it.


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Well, this has been a week from Hell.

On the basis of the reports above, and the fact that I didn’t show any version of the game as owned by me in either the MS Store or the Xbox app, I contacted support again. This time, during an hour of chatting, where I showed her the language in the Marketplace and the prior chat from support where I was promised, TWICE, that I’d own the game and no longer need to be subscribed to Game Pass, she finally said she understood the issue and was elevating it to her “Rangers” and they would get in touch with me within 24 hours.

That did not happen.

She also gave me an email to use to contact her directly. I tried at 12 hours, and at 24 hours, and at 36 hours, and again at 48 hours, and then gave up, when I got no response.

Then I started calling.

I called (and was disconnected) over a half dozen times talking to at least 10 different people, all of whom were very sympathetic, and promised to call me back if disconnected, but who never did, and who all told me that they couldn’t help me but would connect me to someone who could, who, when I actually got connected to someone and not just disconnected in the transfer, or connected to a recording which hung up on me after it played, ALL told me they couldn’t help me and I needed to contact the people I’d just contacted who said they couldn’t help me and tried to connect me to them.

Starting to feel like I’m trapped in a Camus novel at this point.

This chain of calls included one transfer to just a MS Windows person who categorically wouldn’t help. In fact, he played a cruel joke on me. I was SO tired of repeating the whole story everytime I spoke to a new person, so he said he’d made detailed notes and gave me a case number (the third someone had given me), and that if I got disconnected, all I had to do was call back and give the person the case number and they would know everything and I wouldn’t have to tell the story again. He then connected me to a number that was the same voice recording that hangs up after. So, very frustrated, I called right back and told the person the case number and they said that case number has been closed! He opened it and gave it to me and then closed it right after he transferred me to a recording that would hang up on me!!!

So, I tried submitting a “request” (which is French for “ticket” I guess) on the MSFS site. I explained everything and included transcripts of both chat support sessions, both where I was promised that I would own the full game after buying the bundle, and of the Marketplace language that clearly states buying the bundle will give me EVERYTHING in the Standard edition PLUS the 10 extra aircraft and 10 extra airports. They responsed with some advice to restart the game and I would see the DLC I wasn’t able to see before. In other words, boilerplate language about SOME COMPLETELY OTHER PROBLEM I DON’T HAVE. When I pointed this out and asked them to please review the material I submitted before responding to me, they went silent. After a few hours, they told me that I don’t own the game, that I just own the DLC. I pointed out, AGAIN, that this is not what I was told BEFORE I BOUGHT IT, and which I had asked about PRECISELY TO AVOID making a mistake and only owning the DLC.

Again, silence. I opened a new “request” to point out I was not getting any help in my original request and included all the material again. This was IMMEDIATELY merged with the original. So, someone is reading these right away, they’re just not responding until they darned well feel like it.

Another day goes by and finally someone posts that they cannot help me. They cannot give me a key to the base game (which, of course, they could if they wanted to live up to the their and their support personel promises), and that, if I’d like, they will transfer my issue to Billing so I can have the purchase cancelled.

I reply that I am disappointed in their failure to give what was promised and purchased in good faith, but, yes, to give me a refund.

Hours again go by and I decide to just request the refund directly before I run out of time (there is a 14 day limit according to their website). The next day I get a reply saying they will not refund on DLC, despite the fact that the page where you can request the refund CLEARLY STATES that the bundle I bought is still eligible for a refund.

Another LIE.

I have written in response to the MSFS “request” case telling them this and asking for them to expidite the refund as they promised to do. We’ll see, I guess. It’s been 18 hours with no response.

Oh, and the second chat person from a week ago just replied to me FINALLY and told me to contact MSFS (which I’ve already done with terrible results).

I will give them the rest of the day, and then will have Paypal reverse the charge.

I can’t believe I took the trouble to check with support BEFORE I made a purchase to ensure that I was buying what I thought I was buying, and to be told that I would indeed own the game, but then not only do I not own the game, but they won’t live up to their promises and, apparently, won’t give a refund even though they lied to me to get me to purchase the product!

What a MESS!!!

This is not a good way for them to start off.

I sincerely hope it doesn’t wreck them. But I also don’t want folks to have to go through what I went through.

Worst customer support ever!!

Final update. MSFS support was no help. They just told me I don’t own the game and they would “elevate” my request to those who can address the “wording” of the Marketplace offer. I notice it’s still the same.

So, I just got Paypal involved. They resolved it in about a day.

Two weeks of trying to get this resolved, talking to over 20 different people and I don’t even know how many phone calls.

Still the worst customer support I’ve ever experienced. And MSFS support was no better, and in some ways worse, than the MS and Xbox support.

I know some people have gotten refunds without having to work so hard, so if you’re in this situation, maybe you’ll be lucky. But I recommend just getting your bank or CC or Paypal involved. MS pays more attention to other companies than it does to its customers.