VIP Charter Passengers not visible (Specific to VIP missions)

[mmmkeebler]

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

• One for iteration (msfs-2020 or msfs-2024)
• One for platform (ms-store, steam, xbox, or xcloud)

Feel free to delete this quote section after adding your appropriate tags.

---

ISSUE DESCRIPTION

Description of the issue:

Passengers are not visible in VR for VIP charter missions. This is an immersion killer.

Note: Passengers ARE visible in VR for flight-seeing missions.

Having the same boarding cutscenes in VR as in screen mode would be nice also.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

I have no add-ons

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Everytime

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1. start a VIP charter mission
2. start boarding
3. weight of plane appears to be changed, but passengers are not visible

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are currently plugged in, as well as your VR headset? Please name all of them as there could be a potential conflict.

[PC Only] Are you using Developer Mode or have you made any changes to it?

No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

Not sure

[PC Only] What GPU (Graphics Card) do you use?

RTX 3080

[PC Only] What other relevant PC specs can you share?

64 GB RAM

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

---

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

[ReddShift]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes. No passengers are visible in VR doing charter missions in career mode.

Provide extra information to complete the original description of the issue:
• I did get passengers to appear if I entered VR once the scene played and passengers entered, but this seemed to cause issues later in the flight and CTD.

If relevant, provide additional screenshots/video:
•

[natedog81380]

Do you have the same issue if you follow the OP’s steps to reproduce it?

• yes, if in VR there is not cutscene or animation of passengers entering the plane and no passengers are shown in the airplane after the boarding sequence

Provide extra information to complete the original description of the issue:
-if you are in non-vr mode you will get the cutscene/animation of passengers board and the passengers will be visible in the plane after switching to VR mode
-the issue seems to be not having the boarding cutscene while in VR to trigger the passengers being shown in the plane

[mmmkeebler]

That is interesting they show up with that sequence, but yes, I can’t toggle VR ‘on’ after I have already entered flight mode. I get all sorts of performance issues and the game is unplayable. I can only toggle VR mode when I’m in the menus, prior to starting a mission.