thank you, I did open a report bug for the stuck HSI and it got promptly answered as “Solved”.
I asked again for the solution, again moved to Solved.
There is no way to check which bug reports have been filed by other users, there is no traceabilty, there is no feedback.
this is, to say the least, horrible customer support and, honestly, any other line of business using the same practice would not live for long.
the bugtracker should be public, the buglist should be public and, stop asking those details like “what build”…I know they are added as deterrent.
it has to be improved.