As always, unfortunately, Zendesk was designed by software developers for software developers. They really don’t care what users think. Solved only means it’s been pushed from the Zendesk data collection system to someplace else. It does not necessarily mean the issue is solved.
I, however, wholeheardedly disagree that it should not ask for OS build and Software build etc, etc. That information is EXTREMELY important for solving any problem, as well as for sorting out bugs being reported that have actually already been solved. Determining this one little bit is a full time job.
As far as feedback is concerned… let’s see, they probably get something on the order of 5000 to who knows how many events submitted every single day, and those events are probably sorted through by 1 to 3 people, and it may only be a portion of their job. The best you could hope for is that they reported stages for the event (reproducible, not reproducible, sent to ticket system for evaluation, working as designed, bug, etc. etc.). I think this could be possible, but, then again, I could understand that it might not be. Imagine 10,000 bug reports, some contain multiple issues, some are just stupid, then you get the numbskulls who report the same bug every single day (you know they exist), some are a real bug that get fixed by something else. It would mean they have to classify every single one of those reports to a specific work stream, and a system keeps track of all that all along the way, and reports back to the submitter (oops, they mistyped their email, sorry). It’s possible. I don’t know, maybe someday.
Now, this is the Flightsim Zendesk, Carenado’s Zendesk will get fewer, but their staff is almost much fewer.