So, I’ve sort-of had this again recently, but not quite 100% the same. I was flying in a group last night when all my video froze on all screens (I have 6 in the sim setup), and my Twitch audio also stopped, but I could still hear the sim audio (and not on a simple loop). Windows did not respond to any inputs (keyboard, mouse, touch). This carried on for a few minutes. Then my screens all went either black, or white (which seems to be the default for two of my screens).
A minute or two later, though, one of my screens came back, and then mouse and keyboard input came back, but not the other screens. All of the content that had been on the other 5 screens had moved onto that single screen. Eventually, I was able to surface a dialog box from the sim saying my graphics device had crashed, and once I dimissed this, and the sim exited, all my other screens came back. Windows was still unstable so I rebooted and was fine after that.
It’s worth noting that Zoom, which was running at the time, continued to run without issues. I couldn’t interact with it since no inputs were working, but I could continue to talk to the other person on the call without issue, and that was the case right until I rebooted the machine. So programs are clearly still running, you just can’t see any displays or make any inputs.
I’ve had this happen a couple of other times in the past several months, too. It’s not common, and in all these cases it’s been down to a graphics driver crash. The symptoms are not quite the same as the original ones I had on my old system, which were down to a network driver crash, but the common theme here is that it’s due to a crash in a Windows driver. The important thing to note is that it’s not a sim issue per-se; it’s just that the sim puts enough load on your system to provoke the driver crash. You might see it playing other games or doing other activities.
The answer is to identify the faulting driver and update it, if there’s an update. This can fix the issue. I posted about how to do this up-thread, but this only works if the crash proceeds to a Windows BSOD and you have to leave it to happen, which can take a while. Then you can examine the minidump file.
There’s no silver bullet solution to this one because it’s all dependent on which driver is crashing and why.