This happens usually when one hand doesnât know what the other hand does. Just like it caught everyone in the US by surprise that August is holiday month in Europe there was probably someone choosing 25th of Nov as a good date for a dev update.
I have recently been asked to work at another work place until the end of the year while my only direct coworker was given holiday all December. Iâm already curious how this is going to work out
Proves they havenât got a clue what they are doing. How can they say âjust a reminderâ there is no update,when before they posted a reminder about the next update.
basically I agree, but come on: posting a dev block is probably not much more work than a few clicks. They could have done that on Thursday evening or even from their work computer at home in todayâs time. Nooneâs saying they should WRITE it on a holiday. But it looks to me more like noone bothered to even draft the thing after they realised that the day it was supposed to be published falls on a holiday. Stuff like that is all about appearances.
And since part of the Community again seems to be a little aggravated (like after every update) a little information could have been a nice appeasement. Itâs a problem of most big companies. Normally the masses just want to get some feedback that theyâve been heard. The worst thing if you are angry is the feeling that noone understands your anger. So why not write something like this:
âHey folks. Thank you very much for all your feedback on last weekâs GOTY update. Itâs been a great help to us. Itâs âThanksgivingâ in the U.S. so many people are on holiday visiting their families, so there wonât be comprehensive Dev Blog this week. Our team will be evaluating and trying to reproduce the bugs you mentioned. Weâll get back to you over the next Dev Blog updates, about what can be realised quickly. Thanksâ
Thatâs all it takes. People know whatâs going on and thatâs it. No promises made, but also not the feeling of being ignored. And every company has some PR guy who KNOWS this stuff and should be on it ASAP.
I make mistakes all the time, but when I realise I have made a mistake, I apologise. All I want is a quick apology. Nobody is asking them to work on the holiday. Just a quick 5 minute note pinned to the top explaining what is going on.
I agree that they should have done what you suggest, but Iâm afraid it would only serve to â â â â off the most â â â â â â off people here even moreâŠ
Not sure how you deal with your mistakes, but I for my part give an explanation to my clients when mistakenly giving them a wrong information.
For sure I am not publishing somewhere completely differently a âreminderâ which would imply that I was informing them already earlierâŠ
And especially I would not keep completely silent on many complaints about my products quality that I caused by an update.
So I am afraid you will have to love with those complaints here, as long as there is no action whatsoever taken to deal with all the unsatisfied, paying customers.